In the start-up procedure, how can I remove "press ESC to access the Start Menu" when the machine hangs at the HP logo screen?

Hello

I am running 64 Win7HP on a laptop HP dv3, processor Core 2 Duo 4 GB DDR2 Ram, 320 GB HD, just as it came out of the box when purchased directly from HP replaced EXCEPT Vista OS with 64bits Win7HP.  Machine worked fine until the LAST update of Windows, where during the reboot, I got to the HP logo screen and in the lower left corner of the screen appeared the statement (for THE FIRST TIME) "Press ESC for the Start Menu."  Pressing Esc translates into another command "press Esc...".  Break. " When you press ESC, you get a black screen until the machine goes to sleep UNLESS you press Ctrl + Alt + Delete. If you press the 3 key combo, it will continue to start and brings you to the screen of your password for access and then operate nicely, until you turn off the system. So, how can I get rid of the superfluous instructions and get this thing here where he turns and goes directly to the screen of password without intermediate steps?  Restore points are long since gone for immediate access to the front last Win Update.
The answer may be simple, but until now it has escaped my low range.  Any help is appreciated.
Creyn1

Hi Creyn1,

Welcome to the community Microsoft and thanks for posting the question.

According to the description, it looks that you are facing a problem when connecting, he would be grateful if you can answer this question in order to help you further.

Do you receive an error message or error code?

I suggest trying to boot in safe mode and check if it helps.

Start your computer in safe mode: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If its working fine with safe mode then put the computer in a clean boot state, then check if that helps you

Put the computer in a clean boot state and check if any third-party application is causing the problem, as the start-up boot helps eliminate software conflicts.

How to solve the problem by running the clean boot in Windows 7: http://support.microsoft.com/kb/929135

Note: Once you have completed troubleshooting, perform the steps in the step 3: to reset the computer as usual.

If you have any other questions or you need Windows guru, do not hesitate to post your questions and we will be happy to help you.

Tags: Windows

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