Incompatible print cartridge error C309g.

Incompatible print cartridge error C309g. When replacing foul 564 XL (black), now I get this message. The new cartridge works in another printer that uses 564 XL. Went ahead and tried another brand new 564 XL - same message. Have turned printer on and outside. Is there a way to reoot, clean or otherwise set the printer before assuming it's really broken? Other suggestions?

UPDATE: this has been resolved with a hard reset. I found how to do this in another post (thanks bassergitz!). How to do a hard reset or 'dirty power up': when the printer is on, pull on the power cord to the printer and the wall. After 30 seconds reconnect power to the wall and printer. It will take several minutes to initialize.

Tags: HP Printers

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