Increase the time of the ring on the phones of the Agent

Hi Pros,

I have an IPCC Express 4.0 Setup with CAD 6.1. When calling gets queued to an agent, if he does not respond within 3 rings, calls is redirected to a next available agent & agent moves to the State is not ready.

Now, I want to increase the 3 rings to 5 rings. Is this possible? And if yes, then how do I do the same thing?

Kind regards

Pratik

In the properties of the 'resource step select' or 'Connect' If you 'Connect', false to step "Select resource" you will see a 'Timeout' field The default value is 10 seconds. It is what controls how long the phone will ring at the Office of agents.

Make sure that the timer is less than the response of IP phone ring if you have voice mail online agents (I recommend to have no voicemail on the line of the agent).

See attached screenshot.

Please evaluate the useful messages.

adignan-

Tags: Cisco Support

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