InDesign stops responding when you change the text of the network. Technicians are baffled!

Recently my InDesign (CS6 running on Windows 7 Pro 64 bit, 8 GB ram) has become almost completely insensitive when I go to open and edit a file off the corporate network. Our technicians have no idea of what is happening and are considering having to re - build my profile as a last resort, as we tried everything.

A little more of a buton to the problem: when I go to edit a file, InDesign turned off the server it first takes longer than usual to load but finally made. You can scroll through and down the pages, move and resize boxes, place new photos but as soon as you try to do anything based text (edit new text or create a new text box) the program crashes until you have to Task Manager on and kill. It is not a file corupt because if I copy the directory of the file with all the links on my computer hard drive the file works quite well, it's only when editing on the network and when edouble clicking to edit a text.

What we have done to try to resolve the problem:

  • Reinstal InDesign - no effect
  • Deleted preferences (shift + ctrl + alt + windows key on InDesign startup) - no effect

Our technicians tried to edit my profile nothing helps registry, and we are all completely at a loss of what is happening. There are several other instances of the program within the company (especially versions 5.5 and one other 6) and they work all files fine edition directly to the output of the network.

Someone has an idea of what it could be, such a specific problem being only when you're editing text base areas? Technicians do not want to have to re - build my profile because there is a lot of back-end to do to be able to restore immediately.

Thank you very much in advance for any light on the issue

So have finally solved us the problem and are currently cracking on the Champagne!

It turned out to be the network path shortcut I used to access the shared drive where I just change the files to. I work for a restaurant so we have a shared drive where each site can access their files, it's where the food menu files and I had created a shortcut, although accessible the zone made him using a path that had a double backslash in it.

The true path for the shared drive is \\hm\mydocs\restaurant\menufile.indd and it is the shortcut I used to open the file of. For all other files such as Word, Excel, even other programs like PSE10 and Lightroom Adobe it seems to work correctly. For some reason any InDesign dislikes this path with the double backslash in. As soon as I changed the path of the shortcut to just m:\ (the letter of the drive shared on the network), everything worked again and we can all sleep, he drove us mental. Reinstalled windows, InDesign creates a new network user profile works.

I hope this can help someone else in a similar situation in the future

Tags: InDesign

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