Information about the registered printer are not compatible with Photoshop elements 11

Hello - having used successfully PSE11 to print pictures on my printer Epson Artisan 810, printer died and was replaced with a printer Epson Artisan 837.  The new printer works on ALL my other applications EXCEPT I get the following error message after hitting "print" on Photoshop elements 11.

Message:

Saved printer information are not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You will need to check your printer settings before you print.

PhotoShop 837 Printer Problems.jpg

You can see on the screenshot attached as the Epson Artisan 837 is a validly installed printer.  All advanced settings were available for selection/editing, and all the printer drivers are up-to-date.  In addition, uninstalled and reinstalled the printer without the resolution of the problem.

Can someone tell me please in the right direction to solve this problem?
Thank you, Debbie

Running:

Windows XP sp3 (updated)

Go into the control-> devices and printers-> and rename your printer or remove it and reinstall the drivers and rename the name of the printer. Looks like the Epson series drivers could come into conflict here that would be common for Epson series of printers in this category.

Tags: Photoshop

Similar Questions

  • The information about the registered printer are not compatible with this version of Photoshop

    Hello

    I hope someone can help us. I'm a COMPUTER technician in a school, we have about 500 machines to Windows 7 64 bit with around 600/700 users - 200 machines have the CS5.5 Master Collection on which is installed. We have an intermittent problem with printing from Photoshop (32-bit and 64-bit versions). Our printers are for the most part, the (modern) HP LaserJet printers, but we have an inkjet Epson B-510DN and some copiers Xerox too. The drivers are all installed on a central print server running Server 2008 R2 and shared via the client computers group policy.

    In the rooms where Photoshop is installed, intermittently when a student goes to print, we will receive the following error message:

    Saved printer information are not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before you print.

    Photoshop will be gray and then the button "Print" and will not let the user print again. The strange thing is that we can still print from other software such as Microsoft Word or Microsoft software or even non - same Illustrator will print. It just seems to be Photoshop it's has all the problems.

    This occurs when you print to a printer on the site, 90% of whom are HP. As a general rule we set up all of our HP printers with HP PCL6 universal print driver because it facilitates the management of the various models of printers, and we did not limit ourselves atall yet. We are aware that the Adobe software is "preferential" for Postscript drivers, but aren't our printers, HP PCL is their mother tongue. We tried to change a printer for the Postscript UPD driver to test but he brought no improvement. We also saw the issue in depth altogether with our Epson B-510DN, which is configured with the newer model specific driver Epson as uses our photography service. As we see with different printers, I don't think the printer drivers are to blame - unless someone want to prove me wrong.

    Like I said the problem is intermittent, and we are having trouble tracing it down for a user, computer, or a software problem, as it is so intermittent. Has anyone another considering cela and managed to overcome? Given that it only happens in Photoshop is this a bug that Adobe have recognosed and fixed the CS6? The only solution we found that he must go in printer, change the default printer from one to the other and vice versa - cela seems to shut up Photoshop.

    Thank you, Dave.

    Here's the answer that I received from Adobe, and it worked.

    'Ok. Try to open 'print', while holding the space bar; He ignores all the saved values. "Also, make sure that the correct printer that he set as default.

  • Old favorites are not compatible with the version 20 + Firefox

    General information:
    I use the old client version 3.6 given that an old utility addon author stopped update and will not work with the new revisions. Despite disabling the update featured on: config and in preferences, the browser refreshes still finished (initially I was using 3.4 and would prefer to use that, but no matter how I try I can is no longer cancel 3.6 to 3.4 even if I reinstall using an Installer 3.4). Accordingly, I had the habit of keeping a copy of my directory of firefox where it updates again without asking, she has. This could help the guy out to meet countless people who have lost their favorites because of the upgrade released this year and I hope that someone to investigate and release a patch/utility to fix the problem.

    Question:
    I checked that the most recent customer since at least version 20 and leave, are not compatible with the old bookmark JSON files. Those who have been upgraded to the latest revision not only lose their favorites, but cannot restore them either, as Firefox only returns the error message: "unable to process the Backup File.

    I confirmed that the files themselves are perfectly intact with no sign of corruption and are as expected. Restore ok old revisions of browser (in my case specifically 3.6), they will not restore the most recent customer reviews. This isn't a fault with bookmark backups, but with new clients (I guess they changed the way they store information in the JSONs at some point. I note in the code for the JSONs GUID has never been used in old revisions, but it is in the most recent revision. Maybe it's causing an incompatibility problem? You just need to adjust the client so that it looks for the GUID and if none can be found to ignore it rather than decide that the file is corrupted.

    Old JSON Code snippet: {"title":"","id":1,"dateAdded":1306666129870000,"lastModified":1306670152435000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","id":2,"parent":1,"dateAdded":1306666129870000,"lastModified":1381254048121000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","id":6,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&sort=12&excludeQueries=1&excludeItemIfParentHasAnnotation=livemark%2FfeedURI& maxResults = 10 & queryType = 1 "}, {'index': 1,"title":"Recent Tags", 'id': 7, 'parent': 2,"annos": [{'name':" places/SmartBookmark', 'flags': 0, 'expires': 4, 'mimeType': null, 'type': 3, 'value': 'RecentTags'}], 'type': ' text/x-moz-place', 'uri' ":" place: sort = 14 & type = 6 & maxResults = 10 & queryType = 1 ""}, {'index': 2, 'title': id '',' ': 8, 'parent': 2, 'dateAdded': 1294868015246000, 'lastModified': 1294868015246000, 'type': "text/x-moz-place-separator"}

    New JSON Code Snippet: {"title":"","guid":"5rkFafJ6AnRZ","id":1,"index":0,"dateAdded":1396387525168000,"lastModified":1396387525168000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","guid":"m7vLM41-lzQi","id":2,"index":0,"parent":1,"dateAdded":1396387525168000,"lastModified":1396387526173000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","guid":"BEffyw6xva93","id":13,"index":0,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4 ,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&maxResults=10&excludeQueries=1"},{"title":"Recent Tags","guid":"WmnlbVv38Bjv","id":14,"index":1,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"value":"RecentTags"}],"type":"text/x-moz-place","uri":"place:type=6&sort=14&maxResults=10"}

    Solution?
    In my case, I had a copy backup of the old directory for review. To restore I opened the copy and export bookmarks as an HTML, that I restored in the most recent client. If you don't have a copy of the former client, the best thing would be to try and re-install an older revision of the customer and either make a copy of the program folder and use another copy of that you can use the new and old customers and you worry about the loss of an older revision, since you'll always have 2 copies of the former client (the one you use the one that you use to restore in the case of at level). Or export bookmarks to an HTML element, and then upgrade the client to the newest and import the HTML instead of JSON files.

    Please review and create a more simple solution to a problem of stupid incompatibility. ^_^

    There are a number of operations in the file places.sqlite which are obsolete.
    For example,.

    setItemGUID (aItemId, aGUID) obsolete since Gecko 14.0 - returns a unique global identifier for the element. This is mainly for use by extensions that synchronize data between different profiles bookmark.



    Former id snippit:
    "title": "','id': 1,"dateAdded": 1306666129870000,"
    New snippit
    {"title": "","guid": "5rkFafJ6AnRZ",""id ": 1, 'index': 0, 'dateAdded': 1396387525168000"}

    There are other identifier here has changed, I think in version 14
    «Note: the importHTMLFromFileToFolder() method has been removed in Gecko 14.0 (14.0 Firefox / Thunderbird 14.0 / SeaMonkey 2.11).»

    But more likely the former is Netscape format: http://msdn.microsoft.com/en-us/libra.../aa753582%28VS.85%29.aspx

    I tried this however: I installed the old version (3.5) and updated to the current version. All my favorites were there. I had to check the updates and could not skip certain steps of 3.5 to 3.6 for example. He then went from 3.6 to 12, then with todays update went straight to 30. They're all here. However nothing is perfect, backup is recommended as well.

    Back to your question, makes it easier for backward compatibility, my hypothesis is that they changed with the updates and ignored some versions. Saved profiles or places.sqlite files may be missing this change because the format changes in the update?

    My suggestion would be filing a bug at this request, providing a few cases where this would be necessary. Currently only the current version of Firefox is supported, which can leave us to the work around that you are currently using.

    Reference documentation for the developer of the places :

  • Z10 Z10 BlackBerry BlackBerry data are not compatible with the version of the software you are currently using

    Due to some problems with my BlackBerry Z10 I concerned with my service provider, after recommendation that I wiped my BlackBerry Z10, to update the OS security

    After all this. I am unable to restore completely, (Emails, Contacts, calendar and device settings cannot be restored)

    Link blackBerry screen: the data are not compatible with the version of the software that you are currently runnin

    Kindly guide me I'm too worried about my data, which is very important for me

    If you still get www.bberror.com//bb10-0015 and have not corrected:

    Read the troubleshooting tips for error Knowledge Base BB10-0015
    0015 - file unrecoverable system error has been detected.
    More information can be found here: http://support.blackberry.com/kb/articleDetail?ArticleNumber=000034545

    http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/error-BB10-0015/m-p/2685103#M45693

    I recommend you use a charger automatic file to restore the operating system on your device:
    https://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/upgrading-OS10-devices-using-aut...

  • Cannot install my printer/error message-unable to create the object print dell v505, that the printer is not compatible with a polcy enabled on your computer that blocks NT 4.0 drivers (1930)

    Original title: cannot install my printer error message

    I am trying to install my printer to dell v505 from the factory disc and get this error message: failed to create the object print dell v505 printer is not compatible with a polcy enabled on your computer that blocks NT 4.0 drivers (1930)

    Any help, need a lot.

    Hello

     
    1. what version of Windows are you using?
    2 did you the chnages in the computer before this problem?
     
    I would suggest trying the following methods and check.
     
    Method 1: Run the fix, install the printer and check
    Diagnose and automatically fix problems printing and printer
    http://support.Microsoft.com/mats/printing_problems/
     
    Method 2:
    Error message when you try to connect to a printer in Windows Vista: "the printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.
    http://support.Microsoft.com/kb/931719
    Method 3: Install the printer in a clean boot state.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
    http://support.Microsoft.com/kb/929135
    Note: Please, go to step 7 of the Kb to maintain the computer to normal startup.
     
    You can download the latest driver for your printer from the link below.
    http://www.Dell.com/support/drivers/us/en/04
     
     
    You can also check:
    Printer driver is not Compatible if a policy is enabled on your computer.
    http://support.Microsoft.com/kb/282011
     
    Error message when you try to connect to a printer in Windows Vista: "the printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.
    http://support.Microsoft.com/kb/931719
  • error message that the ink cartridges are not compatible

    I recently bought a HP Deskjet 1000 and installed and the cartridges that came with the printer do not work. It keeps giving me the error that they are not compatible with the way in which the printer is installed.  I followed all the instructions and everything reset and still say the same error.  I am using windows 7 64 bit

    Fix! The printer will not work without INSTALLING cartridges. All cartridges installation, do not wrote on the side, but those that come with the printer do most of the time.

    What happened after a few steps, after re - clean cartridges and unplugged the power? Same result?

    "" If I want to give THANKS, you can click the WHITE STAR to the LEFT, to give thanks!" »

  • Series Deskjet 1000 - J110 printer but drivers are not compatible with Mac OX 10.4.11

    I bought a Deskjet 1000 Printer series - J110 printer but drivers are not compatible with Mac OX 10.4.11, which is the mode of systemon my macbook. What can I do to solve the problem?

    I'm sorry, but you won't be able to use it with Mac OS 10.4, this model is supported by Mac OS 10.5.8 and above.

    Most of the latest models sold today is supported by 10.5 and above.

  • Why wireless keyboards are not compatible with the Apple TV (4th generation)?

    Why wireless keyboards are not compatible with the Apple TV (4th generation)?  Similarly, why didn't the App compatible with Apple TV Remote (4th generation)?  They will be in the future?

    No one here knows why Apple have so far decided not to support Bluetooth keyboards, or if they are likely to do so in the future. The iOS app is compatible with the 4 ATV in its latest version (4.2.3) - https://itunes.apple.com/gb/app/remote/id284417350?mt=8

  • I play old games like "the Lord of the rings." But they are not compatible with my new RESUME. Any help?

    When I start these games he says there are not compatible with the computer.

    Probably because it's Windows 7.

    The back of the games say it is compatible with Windows 95,98, Me, XP...

    But nowhere Win 7, probably because it did not exist at the time.

    Is there a way around this problem? Because I do not just want to throw these games.

    Please any help?

    Hello

    A way to get around is run your machine in XP mode (depending on your version of W7). Please try this

    Kind regards.

  • I am considering buying a Nikon d5500 has been added, but one of the ssays comments that RAW NEF files are not compatible with lightroom.  Is this correct?

    I am considering buying a NikonD5500, but one of the comments said that RAW NEF files are not compatible with lightroom.  is that correct?

    [Ask in the correct forum allows... Left generic Cloud/Setup forum for forum specific program... MOD]

    Not correct.

    Nikon d5500 has been added RAW NEF photos are indeed compatible with the current version of Lightroom (6 Lightroom or Lightroom CC 2015)

  • Why most modules are not compatible with thunderbird vs 38.1.0?

    In recent weeks, I use Thunderbird 38.1.0.

    But when I have a few Add-ons, the site informs me that all add-ons are not compatible with my version of Thunderbird 38.1.0.

    I am using windows 7 Pro 64.

    Please can someone help me with this problem?

    Kind regards

    HenkB

    You must request the addition on the author. Thunderbird has no control over software 3rd party development.

  • Windows 8 Upgrade Wizard indicates which programs are not compatible with your system

    I don't know about everyone else, but she answered a lot of questions, I was wondering about before jumping and spend money for Windows 8.

    Windows 8 Upgrade Wizard

    After running it, I discovered on the programs that I have that are not compatible with Windows 8, which will cost me more money to put to level. After checking prices for updating my software, Windows 8 would be too expensive to upgrade for me?

    Consider you the dual boot of Windows 8 OEM System Builder License with Windows 7 or run it in a virtual machine. It cost $99.

    Its also portable:

    Windows 8
    64-bit (OEM)

    Windows 8
    32-bit (OEM)

  • How can I restore my new iPad mini from iCloud backup if they are not compatible with iOS9?

    My Mini iPad had an internal problem, so I got a new one on the Apple store.

    The problem is I'm trying to save my other from iCloud, and I get a message saying

    my back ups that are not compatible with iOS9? What should I do? I don't want to set it up as a new iPad.

    I want to save all my info. Help, please!

    What iOS has been used to create the backup initially? Is it possible that the backup was performed with iOS 9.x and replacement has only iOS 9.0? Check what iOS is on the replacement iPad. If this is not the last and the original device was later, then you will need to put in place the iPad like new, update of iOS, then go into settings > General > reset > erase all content and settings. Then you can restore the backup to iCloud.

  • After installing new hard drive, video card or drivers are not compatible with Windows Media Center on Windows XP

    After a computor crash and the new hard drive, my disk drive does not work in media center "video card or drivers are not compatible with media center.

    Probably a matter of resolution: you will need to install the specific video drivers XP laptop computer PC manufacturer's Web site.

    See you soon,.
    Jerry

  • your video card or drivers are not compatible with media center

    When I opened my media center theres a message "your video card or drivers are not compatible with media center" I already tried the solution Center but still cant fixed. pls help me, thanks.

    Hi butch okoy,.
     
    Try the steps listed in the section below to resolve this issue.

Maybe you are looking for

  • Satellite L500 14 X - Fan switches do not properly under Fedora 12

    Hello people,I seem to have the same kind of problems with the fans of speed on my recently purchased Toshiba Satellite L500 14 X and Fedora 12The fan turns slowly until the processor gets 37 degrees. Then it runs at maximum speed, and never slowed u

  • Firefox crashes as soon as I log - on. Cannot remove Firefox

    Firefox crashes when I click the icon. I tried to delete Firefox and then reload it, but add remove program under Widows XP would not remove. I can't get on the internet with Internet Explorer. User Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT

  • Satellite M40X-230: the display will not stay in position

    Laptop - satellite m40x - 230 Can someone help me, when I opened my laptop the movements of the screen on the hinges back about an inch freely instead of being closed, is anyway it can be tightened? Is the case please let me know. See you soon

  • Manager password vWorkspace cannot start

    Hi all We have problems to make Manager vWorkspace of password to work.  It is installed on our server from connection broker. We run vWorkspace MR1 8.0 with the latest patches (as I know). Here is the password manager log (the relevant part, anyway)

  • Dot1x: 1 number of authentication after startup

    Hello Dot3svc is configured your starting at boot time. But when I log on with a domain at boot time account, it seems that dot3svc service is not running (there is no 'tent widows to connect to the network before logon' (French edition translatted))