Ink cartridge error: refer to the Documentation of the printer

I've scoured the forums for a solution to my problem and come up with nothing. I have a HP Photosmart C5250 all in one connected via USB to a Dell Inspiron under Windows 7 64-bit. I tried the reset suggested several times with no ink cartridges does not. I use HP brand ink cartridges. In its current form, I have no need to print anything but I need to scan something into my computer and the error message prevents me from doing anything. I've lived the documentation several times and he told me something that I already have his not know or is not already done.

Hey SGibbons, lets try the following steps:

1. without turning off the product, disconnect the USB cable (if connected like that) from the back of the product

2. remove the cartridges from the product. Wait that a message to insert the cartridges. If you don't see a message in a few minutes, go to the next Ste.

3. disconnect the power cord from the back of the product. Wait 60 seconds

4 reconnect the power cord. If the product does not automatically turn on, press the power button

5 reinsert the cartridges and close the doors on the product. If you are prompted to print a calibration page, do it.  If you disconnected the USB cable, plug it back in the back of the product

6. try to reprint

I would like to know if that helps at all. If it does not provide new details or error messages and we'll go from there.

Thank you

Sean

Tags: HP Printers

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