Ink cartridge problem C310a: the following ink cartridge appears to be missing or damaged.

Error message on the printer for the second time in a month. Ink cartridge problem: the following ink cartridge appears to be missing or damaged. (Blue ink) Refer to the printer Documentation. This error message came in January so I replaced the blue ink cartridge (I use genuine HP cartridges) it is now once again, so it takes the printer not the cartridge. There is nothing about it in my "documentation" and nothing relevant came in "troubleshooting."

Hi there JanePr, welcome to the Forums!

I understand that you see an error message on your Photosmart C310a on the ink cartridge is missing or damaged. The print head may have a problem that could trigger this error. I have a troubleshooting guide that I recommend that follow you, however, if you have already tried no steps, ignore them, as the replacement of the cartridge.

Guide to link: http://support.hp.com/us-en/document/c02255339

If you follow the steps and the question remains, I would recommend then call HP Technical Support to see other options for you. If you call in North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

Take care

Tags: HP Printers

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