Ink cartridges stuck, need help ASAP please

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  The only way to get the cartridge in the color slot is to raise the cartridge from the top, be careful not to damage the tongue made of plastic or other parts of the unit.

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  Welcome to the Canon Forums and thank you for your post!

  To have a better understanding of your problem, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI - FI. In this way, the community will be able to help you with suggestions that are appropriate for your product.

  If it is a time sensitive question, our team of technical assistance to the United States is standing, ready to help you 24/7 by Email http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) Monday to Friday between 10:00 and 10: 00, et (07:00 to 19:00 PT).

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