Ink levels is not available and printer Toolbox does not

My Hp Solution Center, he says that ink levels is not available, as the printer Toolbox does not. Had to uninstall and reinstall the hp Solution Center because he had a malware. My printer is HP Photosmart C5200 all-in-One series and OS is Windows 7 64 bit.



Please follow the steps mentioned in the document below.

Tags: HP Printers

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    Welcome @Sistafatti,

    Thanks to their participation in Forums of HP! I see by your post that the ink levels are not the same. I will definitely do my best to help you.

    I would check the ink levels in the printer for a more accurate reading: check ink or Toner levels. Go check in the printer control panel menu. Ink level warnings and indicators provide estimates for planning only.

    If the printer is on a network, check the ink levels of: the printer Web server integrated. Simply type the IP address of the printer in the web browser Internet Explorer.

    Feel free to click on the button 'Accept as Solution' and the 'Thumbs Up' for my help. Please let me know the results and if there is anything else I can help you. Thank you!

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    Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I hope this helps!

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    If you want to thank me for my answer a helping hand of loan, click on the below!

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    Please specify when you follow these steps, click the Windows icon, click all programs , click HP, click the folder for your HP product, then click the icon for your HP product and the product software, double-click estimated ink levels. You can't see the correct ink levels

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