Inkjet e: 5740 5740 printer does not print color cyan & alignment problem

Hello

Recently, I replaced my lights on my P 5740 printer ink cartridge while trying once photograpgh print [6 x 4] & have had nothing more than headaches since.

The cyan color does not print ink levels indicate that it is used. I cleaned the heads of ink at level 3. I have replaced the ink cartridge & still have the same problem and now the alignment is unsuccessful.

I'm challenged to begin with technology & this challenge is both frustrating and disappointing that I do not understand what I did right.

Any suggestions before I have packing the printer & return to Staples?

Thank you

HI @RC23,

Because the printer is only a couple of months I suggest to HP customer care and ask about a replacement printer. Most likely, it is a matter of ink system, since you've already tried another cartridge with the same results. Check the model number and the form to receive a file number for faster assistance.

Thank you!

Tags: HP Printers

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