Inkjet Pro 8620: printer not displayed Control Panel

Allows to print from my computer to the printer - print & scan done doctor scan, service scan ok - printer power button (will stop not to when you press on)-made sliding your finger on the screen (from right to left).  Where should I go from here?

Welcome to the HP Forums.
I hope that you are well @Help44,

I understand that your Officejet 8620 does not turn off when you press and hold the power button, and I wanted to tender hand for help.

My suggestion would be to try a power reset the printer, and then make sure that the printer is plugged directly into a wall outlet to start. If this does not help, try checking for a firmware update. If all else fails, call telephone support to see about a replacement with HP unit. Here are all the links to help!

Reset:

With the printer, unplug the power cord at the back of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the unit.
If the printer does not by itself, press the Power button to turn it on.

Find the latest Firmware updates for your HP printer

If you have trouble, let me know and I'll do my best to help.

Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

Have a nice day

HP technical support are available by clicking on the following link:

http://support.HP.com/GB-en/contact-HP/

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

Tags: HP Printers

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