Inspiron 3531 - audio headphones from left channel

I have a new laptop of 3531 Inspiron, and I hear audio from the left channel when I plug in my headphones.  Here's the situation:

-Audio works fine on the speakers.

-When I plug my headphones all the way, I hear audio on the left earpiece.

-With the headphones plugged in about 1/2, I hear from the right path. With the helmet on the connected 3/4, I hear the left channel with about 25 percent in volume and the right to 100%.

-J' checked audio balance and volume is equal on both channels.

-The headphones work fine on two other laptops.

Whatever the above behavior if I use the drivers from Realtek installed at the factory, the latest drivers from Dell.com, or if I uninstall the drivers to use the Windows default ones.

Any ideas?

owrtq
Whatever the above behavior if I use the drivers from Realtek installed at the factory, the latest drivers from Dell.com, or if I uninstall the drivers to use the Windows default ones.

Hello. Normally, I would say that re - install the audio driver, but you have already done this, then contact support for repairs. If you prefer that fix, you have a 21 day period from the date of the invoice (if you got it from Dell). If you decide to return it, you can perform a system recovery. This is the real test to confirm the hardware failure.

Tags: Dell Laptop

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