Inspiron 3737 - pass fron integrated to the dedicated graphics card

Hello

I got Dell Inspiron 3737 with integrated graphics card Intel 4000 and dedicated Radeon HD8670M graphics card.

Several weeks ago, I discovered this laptop works only with integrated IntelHD4000 (Win7 x 64). I installed the drivers of the latest GPU to dell, but it's not not to solve the problem. I installed older drivers, but also, there is no problem.

I decided to reinstall windows.  I installed Windows 7 x 64, all the drivers from the dell site in the order which they suggest. But laptop also only use IntelHD4000. In Device Manager shows two graphics GPU Intel HD Family and AMD Radeon HD8670M. Catalyst, AIDA64 and CPU - Z will find only Intel HD 4000. Reference Dell start diagnostic tools and Dell Online Diagnostics found no no problem (all tests was passed).

I tried to contact the technical support of Dell and got the following response "what did you want us? You are no longer under warranty and it's your problem! ».

If I understand correctly the video driver installation and switching between integrated and dedicated graphics are global problem. Solve someone has mentioned the problem and how?

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Hi p ol,

Thanks for posting.

Please try these troubleshooting steps that may help solve the problem.

First connect your wired laptop so you don't have an internet connection.

-The first is to uninstall/reinstall the graphics driver AMD.
-Go to Device Manager and uninstall the graphics driver.
-Next is to check programs and features and uninstall everything related to AMD.
-Once done, download and install the latest AMD graphics driver.
-Here is the link: http://support.amd.com/en-us/download
-Restart your laptop once the latest driver has been installed.
-Test your laptop again after these steps.
-Do the same with your wireless adapter, uninstall/reinstall it so.
-This is where you can download the wireless card of.
- http://www.dell.com/support/home/us/en/19/Products/?app...

Post here and experts can help.  Thank you.

Kind regards
Robert

Tags: Dell Laptop

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