Inspiron 5520 Headphone Jack does not work

I have a Dell Inspiron 5520 and his works well, except the headphones does not work. I installed the drivers from the dell support site. also tested using the Dell Diagnostics utility, by pressing F12 and selecting from the menu, I don't see the 'custom' option which is indicated in this page (step 4):http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx

the test turns on and at the end there is a radio button to test the Audio, which plays several tones through the laptop speakers. When I plug in the headphones, I have no sound in the headphones and more tones are played through speakers for computer only. Also I have heard no "instrumental piece of music complete with battery" according to step 2 in the above link.

Is this a hardware problem? Please guide me further.

Hi Technoraty,

Whenever you connect the headphones to the computer, you should get a notification that the headset is connected. If the sound comes only through the internal speakers, the issue may be with the audio port. I suggest you to connect other headphones or external speakers and check. If the problem persists, hardware may need to be replaced.

Please share the results so that I can help you further.

Tags: Dell Laptop

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