Inspiron 7559 becomes unusable for the slow 2-3 minutes after each start/sleep

Hey all,.

As a preface, it was a laptop bought on sale of warehouse to Amazon, so it's a used laptop. No idea how long it has been used... But the drive was brand new by CystalDiskInfo. I'm guessing that this laptop has been opened but never really used. It is an Inspiron 7559, a fairly common game, laptop running Windows 10.

Out of the box, this thing was running incredibly slow. Even when you set up Windows 10 navigation between pages was taking 10 + seconds for the mouse input to register. I also tried a fresh install of Windows just to be safe. The only things currently on the computer are the standard bloatware from Dell and a few hardware monitoring tools to diagnose the problem. And when I say slow, I mean open windows Explorer or the task manager takes 30 + seconds and the keyboard and mouse inputs are taking 10 + seconds. When I touched the wall I see that the CPU frequency jumps up to 800 MHz, assumingly the lowest possible frequency according to the range of multiplier.

My temperatures are usually between 40-60 ° C, but my fans seem never actually start up. When I updated the BIOS fans started blasting, so I know that they are not only totally dead.

I also run several tests of equipment who say the hard drive, memory, and CPU are fine.

Someone has any ideas on what could be causing this device or any other means to diagnose the problem? Ran the Dell Diagnostics toolkit and the fan test does not throw any question, but I see no way to control the fans to test even if have the fans running on full blast would avoid this.

So I was able to understand what I guess was the origin of the problem.

I uninstalled the driver of "Intel Platform and thermal dynamic framework", detected on your tab chipset drivers page: www.dell.com/.../advanced

The page says that it has been updated 15/09/2016, so this is a relatively new update... However, whenever this latest version of the driver is installed it prevents my fans ever, causing my massive CPU limitation. I've tried 3 - 4 times back in place, and the second the driver gets uninstalled fans start just up.

For now, I'm running just with this uninstalled driver, that I could not find a previous version to check if there is a version that works.

It is not a perfect solution, because I'm sure that this driver is what allows the dynamic zoom of CPU based on thermal, which means that I will be stuck to my stock of CPU frequency... And I certainly want mode to give me performance gain and I like downclocking occurs when I sit idle so I don't eat the battery life.

If you have the means, I would hope that you would have someone to look into this to see if it is a reported problem.

Tags: Dell Laptop

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