Install HP fails under Windows 7 64 - bit for Printer series CP1020

Hello!

I tried to solve this for days, and I've seen a lot of suspense/unresponded to messages about the same topic so I hope that someone sees this!

Product & number: Color LaserJet CP1025nw CE914A

 

Operating system: Windows 7 64 bit

 

Error message: HP LaserJet Installer has stopped working

 

Changes made to the system before the error occurred: We have updated our info from the router, so I ran the installation disc to reconnect the printer wireless. He uninstall programs initially added to the sleeve of the printer.

Details:

-Very well, so 3 days ago we updated our router SSID and password for security reasons. Apparently, there is no easy way to update the details of the network for the CP1025nw so I had to run the installation disc. It prompted me to uninstall the software, reboot, and reinstall. I scoured the guests and then choose 'connect via a wireless network. After searching for the network, I then choose 'installation of Wireless USB '. I have to connect the USB cable when prompted, and as soon as the installation of the drivers I get the Windows error message posted above.  I've attached a screenshot of what appears as well.

Frustrating is that the printer still works after the installation, but only via the USB connection. I need to get wireless working again, but without the software installation work, I can't seem to get there (unless someone knows a hack/work around).

Event Viewer provides the following details about the error in the application:

The failing application name: hpbcsiInstaller.exe, version: 1.5.6.4020, time stamp: 0x4bbf9f17
Name of the failed module: hppccompio. DLL, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Offset: 0x000073bf
ID of the process failed: 0 x 970
Start time of application vulnerabilities: 0x01cdbc45b6632fa1
The failing application path: D:\Installer\hpbcsiInstaller.exe
Path of the failing module: C:\Windows\system32\hppccompio. DLL
Report ID: cb4d353b-2839-11e2-be7e-002564531498

I tried a wide range of solutions and none of them does not seem to work. Everything from the firmware update, delete all instances of files HP, including .inf files, installation with startup programs and services as the basis because they can get, etc.

Help, please!

See you soon,.

Kirk

Okay, well that was a beast of a problem to say the least. I am so relieved to be done with this nonsense.

How it all started - a little recap:

We changed the password on our wireless network we have updated for security reasons.  I could not find all that helped me update the details of the network (password or the SSID) directly on my printer and said all that I had to uninstall and reinstall everything (and re - run the wifi via USB connection). This is not the case - there is a much simpler solution that I have will cover also the end of this post. Anyway, as mentioned above, during the phase of the installation of device drivers, the installation program plant with the Windows message "HP Installer Setup has stopped working".

How I fixed it:

1. print a configuration page by pressing the button "resume" for a few seconds and let go. I have taken note of the following in the upper right:

Status: Not connected
Network in use: no
IP address: 0.0.0.0

I myself am continued to ask me if I could connect the printer directly via the port ethernet so I...

2 connect a cat5 from my laptop to the printer.

3 printed a second Setup page. Now, I got the following information:

Status: connected

Network in use: Wired

IP address: 169.254.71.50

4. I opened my web browser and tried to 169.254.71.50, but the page wouldn't connect. I recently built a computer game and has found a way to bridge the internet from a laptop wireless to a wired device (http://www.youtube.com/watch?v=96Z1_6rX5qU) so I was wondering if this could work with the printer.

5 filled my network connections and wireless according to the video above.

6a open my web browser and once more tried to navigate to 169.254.71.50 and it WORKED! (Not sure if this IP address is unqiue for my printer, but printing a configuration report is the best place to find it.

7. I clicked on the Networking tab and then select Wireless Configuration.

8. from there, I was able to activate my wireless connection, my password wireless update and choose I wanted to connect to the wireless network! This is how you can update your wifi information without having to do a complete reinstall!

9. I now unplugged the ethernet cable (as suggested next to turn on/off radio buttons. My printer wireless power and is light stayed on. I have now connected once again!

10. I don't think it was a crucial step, but I also implemented printing mobile ePrint

11. I printed another page of configuration and can now see the following:

Status: connected

Periphery in use: wireless

IP address: 192.168.1.115

12. I can now navigate to the printer in my browser using this IP address and was able to find and print on my printer wireless through my phone, but still couldn't print from my wireless laptop.

13. I inserted the original installation CD, held my breath and clicked on install. Hold your breath here is optional.

14. He asked how I wanted to connect, and as before, I choose wireless. This time, instead of asking me to connect the USB, it FINDS my printer on the network. I chose this, clicked on continue and all installed successfully!

Everything is now back to normal! I can use my wireless printer once more. Please let me know if anyone has additional information on the steps above need, or if something does not work for you because there is no other solution out there. Believe me, I spent HOURS AND HOURS to research. I hope this helps some of you!

See you soon,.

Kirk

Tags: HP Printers

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