Installation failed - error code 2 (CS4)

PS error.gifPS error 2.gif

I have PS CS4 installed and running on a new computer laptop HP Probook running Windows 7 Pro. The computer threw some error messages (I don't remember the details) and required a reboot. Which launched a system restore. Restoring get me during the execution, but PS was missing. I tried to reinstall and it failed. I did the following:

1. multiple tries to install from the CD.

2 system restore to the only date left after the crash (9-1), which was after the date I installed PS

3 attempted to remove PS with Windows - does not entirely remove, shirts left.

4A attempted to remove PS with Revo Installer (by HP tech support) - deleted the entries in registry, but files stored on disk.

5. new installation attempt. Program goes through process but finished with errors - indicated "Code 2 error" and nothing else.

6 PS and bridge now on the menu, but I get an error stating "among application components are missing from the Application directory, please reinstall the application.

That won't work. HP has sent me to Adobe for help. Thoughts?

Chicagodom using the system restore feature can often lead to some results/unexpected behavior.

I recommend you to run the CC cleaning tool to try to remove your current installation.  You can find instructions and the download link to use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

If you continue to receive installation errors, then please check your Setup for the exact error message logs.  You can find details on how to locate and interpret your logs troubleshooting installation installation with install newspapers | CS3, CS4.  You are invited to post specific errors that you will discover in this discussion.

Tags: Adobe

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