installation failed for cc, error code: 1 - tried all laptop troubleshooting, new and previously installed before doing a system restore...

So I'm running a new laptop with 64-bit Windows 8.1.

I installed creative cloud when I arrived to the laptop and it was fine, no problem!

I then had to perform a restore of the system because some automatic updates, which caused problems.   Now when I try to install again creative cloud, it downloads and then the second, he starts to try to install, I get the installation failed, error code: 1 message.

I have tried all troubleshooting, which is to run the Adobe CC cleaning tool, restart the system, download CC, run as administrator, same error code: 1 message.

I am also running as user administrator so nothing to do with it.

I have no idea which continues to cause this, have tried everything suggested without success, and the must frustrating, is that once he has actually worked!  My laptop is completely up-to-date with all windows, events, recommended, and optional updates.

Please can someone help me?

I really appreciate your answer fast to my query and please don't take this the wrong way, however I stated clearly my opening message that the solutions proposed in the link you sent me in case of problems did not and yet you have sent to me in any case what is frustrating, as I hoped I had taken the time to explain what I had already tried without success as clearly as possible.  Your suggestion to search the forums for other solutions was my last course of action before coming to my last resort to put the request here for expert advice.  I understand that many folk do not do this on the forums so I don't understand your direction here but unfortunately in my case it didn't there no alternative solutions to my problem in the forum.

Fortunately after hitting my head on the wall for the last 4 hours, I managed to find the solution for me and I want to share it for the sake of others who may be in the same position.

The problem revolves around turning off the obligation to enter a password when you turn on the computer and enter windows 8.1.  Even if you are still an administrator and car windows of the signs that you, this seems at odds with the Adobe Creative Cloud installation process.

To remedy the situation:

Hold the Windows key and press R.

Type NETPLWIZ and press ok/return.

Click on the check box besides "users must enter a user name and password to use this computer" to ensure that a tick is visible.

Now when your restart the computer, you will need to enter your password before windows starts.  Download Adobe CC and install.  Problem solved.

For what it's worth, I did use the cleaning tool Adobe CC as well before the restart and install but I doubt that this is necessary (and certainly did not help at all until I have reactivated the password on windows starts).

I'm sure it's just windows being usually a pain and not really for lack of Adobe, but it must be said that I had no such problems with other software downloads and installations to date.

I hope that is a valuable feedback to Adobe and will help them avoid an unnecessary barrier to new customers who buy their products.  I must admit, I was near you are looking for software elsewhere.

Tags: Adobe

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