installation failed several times to KB2656353 and KB2656370 security update. I downloaded all the patches and recommended tools. What should I do?

Received phone call from someone who identified himself as a member of the Technical Support of the Windows team.  Says my calculation had sent messages back saying that I had a virus.  Was skeptical and didn't know how to check if it was legitimate then toldl him I would take care of him. Ran Norton Security and Windows security and both reported that my system do not have a virus.  Noticed that Windows update was not the last 2 weeks so I tried to run the updates.  I get a sayingi error message that FAILURE of installing up-to-date security for KB2656353 and KB2656370.  I downloaded all the patches and recommended tools. What should I do?

Have you tried the recommendations in this thread:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/cannot-install-update-kb2656353-i-am-receiving/f3c353ca-4d85-44e6-a5f0-eb9a5330d7c8

and this article:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/Windows-updates-continue-to-fail-with-codes-0x66a/5e05e18e-E2E5-400e-B114-75f155571b5c

Tags: Windows

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