Installation of acrobat from adobe installed pro XI on a new computer, but to send a message that is not a product "qualified."

Installation of acrobat from adobe installed pro XI on a new computer, but to send a message that is not a product "qualified."  Adobe's Acrobat pro XI is installed on my computer but is not listed as a product approved in the drop-down menu.  The message indicates that the mu serial number is valid, but no registered product is downloaded.

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Hi William Jones,

Please make sure that you enter the correct serial number for the product.

Also share you get the exact error message.

See this KB doc: error: "this serial number is not for a product calling it" | Adobe Creative Suite.

Let us know if this solves your problem.

Kind regards

Meenakshi

Tags: Acrobat

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