Installation of Adobe CC: is the windows error code - 12180

PC: Asus

Windows 8 / 64-bit

Core i7 - 4500u CPU @ 1.8 GHz - 4.0 GB RAM


The task that I did:

1. launch AdobeCreativeCloudCleanerTool / status: ok / each Adobe prg deleted

2 - Windows defender is disabled

3 - IE: Internet: low protection

4 - launch: CreativeCloudSet-Up... .AFTE I winter permission, then nothing else happens.

I look at the log file. ISE here is the result:

Thanks for your help.

Besrt Rgds,

__________________________________________________________________________________________ ___________________________

01/06/16 15:47:55:415 | [INFO] |  |  |  |  |  |  | 2952 | WDM Version is 3.0.0.41
01/06/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | Is the windows error code - 12180
01/06/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | Impossible to adjust the setting on the proxy computer
01/06/16 15:47:55:431 | [INFO] |  |  |  |  |  |  | 2952 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 15:47:55:431 | [INFO] |  |  |  |  |  |  | 2952 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{97F23ED8-2727-4413-9051-9C912AE4D970}/applications.x ml
01/06/16 15:47:55:478 | [INFO] |  |  |  |  |  |  | 6040 | start of download *.
01/06/16 15:47:55:478 | [INFO] |  |  |  |  |  |  | 6040 | WDM Version is 3.0.0.41
01/06/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | Is the windows error code - 12180
01/06/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | Impossible to adjust the setting on the proxy computer
01/06/16 15:47:55:493 | [INFO] |  |  |  |  |  |  | 6040 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 15:47:55:493 | [INFO] |  |  |  |  |  |  | 6040 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{C48B6DA5-C169-4041-AF5F-E524753F1EAA}/applications.x ml
01/06/16 15:47:55:540 | [INFO] |  |  |  |  |  |  | 2952 | Preference: The customer put the preference for single stream download
01/06/16 15:47:55:603 | [INFO] |  |  |  |  |  |  | 6040 | Preference: The customer put the preference for single stream download
01/06/16 15:47:56:697 | [ERROR] |  |  |  |  |  |  | 2348 | Is the windows error code - 12150
01/06/16 15:47:57:040 | [INFO] |  |  |  |  |  |  | 2288 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 1203.000000 milliseconds
01/06/16 15:47:57:526 | [ERROR] |  |  |  |  |  |  | 1664 | Is the windows error code - 12150
01/06/16 15:47:57:651 | [INFO] |  |  |  |  |  |  | 980. *******************End****************

01/06/16 15:47:57:682 | [INFO] |  |  |  |  |  |  | 5728 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 2016.000000 milliseconds
01/06/16 15:47:58:229 | [INFO] |  |  |  |  |  |  | 1352. *******************End****************

01/06/16 15:53:10:014 | [INFO] |  |  |  |  |  |  | 1772 | start of download *.
01/06/16 15:53:10:014 | [INFO] |  |  |  |  |  |  | 1772 | WDM Version is 3.0.0.41
01/06/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | Is the windows error code - 12180
01/06/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | Impossible to adjust the setting on the proxy computer
01/06/16 15:53:10:030 | [INFO] |  |  |  |  |  |  | 1772 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 15:53:10:030 | [INFO] |  |  |  |  |  |  | 1772 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{BF75CA57-94C3-45FD-B90E-D8F15A0BB8D3}/applications.x ml
01/06/16 15:53:10:139 | [INFO] |  |  |  |  |  |  | 1772 | Preference: The customer put the preference for single stream download
01/06/16 15:53:11:561 | [ERROR] |  |  |  |  |  |  | 3836. Is the windows error code - 12150
01/06/16 15:53:11:889 | [INFO] |  |  |  |  |  |  | 4660 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 1531.000000 milliseconds
01/06/16 15:53:12:421 | [INFO] |  |  |  |  |  |  | 228. *******************End****************

01/06/16 15:53:26:513 | [INFO] |  |  |  |  |  |  | 5140 | start of download *.
01/06/16 15:53:26:513 | [INFO] |  |  |  |  |  |  | 5140 | WDM Version is 3.0.0.41
01/06/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | Is the windows error code - 12180
01/06/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | Impossible to adjust the setting on the proxy computer
01/06/16 15:53:26:529 | [INFO] |  |  |  |  |  |  | 5140 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 15:53:26:529 | [INFO] |  |  |  |  |  |  | 5140 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{C2649A27-481A-4F4B-BDCC-48C1AE2E5626}/applications.x ml
01/06/16 15:53:26:638 | [INFO] |  |  |  |  |  |  | 5140 | Preference: The customer put the preference for single stream download
01/06/16 15:53:27:591 | [ERROR] |  |  |  |  |  |  | 5128 | Is the windows error code - 12150
01/06/16 15:53:27:732 | [INFO] |  |  |  |  |  |  | 4600 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 984.000000 milliseconds
01/06/16 15:53:28:263 | [INFO] |  |  |  |  |  |  | 5136 | *******************End****************

01/06/16 15:53:38:766 | [INFO] |  |  |  |  |  |  | 224. start of download *.
01/06/16 15:53:38:766 | [INFO] |  |  |  |  |  |  | 224. WDM Version is 3.0.0.41
01/06/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224. Is the windows error code - 12180
01/06/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224. Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224. Impossible to adjust the setting on the proxy computer
01/06/16 15:53:38:781 | [INFO] |  |  |  |  |  |  | 224. The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 15:53:38:781 | [INFO] |  |  |  |  |  |  | 224. Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{30956999-D9B8-4576-BCAA-7E0E49980160}/applications.x ml
01/06/16 15:53:38:891 | [INFO] |  |  |  |  |  |  | 224. Preference: The customer put the preference for single stream download
01/06/16 15:53:39:814 | [ERROR] |  |  |  |  |  |  | 5552 | Is the windows error code - 12150
01/06/16 15:53:39:986 | [INFO] |  |  |  |  |  |  | 4164 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 984.000000 milliseconds
01/06/16 15:53:40:517 | [INFO] |  |  |  |  |  |  | 48. *******************End****************

01/06/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | start of download *.
01/06/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | WDM Version is 3.0.0.41
01/06/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | Is the windows error code - 12180
01/06/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | Impossible to adjust the setting on the proxy computer
01/06/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{B5716191-6C7D-4BA7-82CF-F8F719C174D8}/applications.x ml
01/06/16 16:13:06:670 | [INFO] |  |  |  |  |  |  | 3704 | Preference: The customer put the preference for single stream download
01/06/16 16:13:07:874 | [INFO] |  |  |  |  |  |  | 2096 | *******************End****************

01/06/16 16:18:30:134 | [INFO] |  |  |  |  |  |  | 4940 | start of download *.
01/06/16 16:18:30:134 | [INFO] |  |  |  |  |  |  | 4940 | WDM Version is 3.0.0.41
01/06/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | Is the windows error code - 12180
01/06/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | Could not get the user proxy settings. The error is 12180. Ignoring the proxy setting in this case.
01/06/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | Impossible to adjust the setting on the proxy computer
01/06/16 16:18:30:150 | [INFO] |  |  |  |  |  |  | 4940 | The file to download is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32
01/06/16 16:18:30:150 | [INFO] |  |  |  |  |  |  | 4940 | Going to download the file to C:\Users\Bormat7\AppData\Local\Temp\{6DF08DD8-E056-4F9B-A2A5-2D42275E1588}/applications.x ml
01/06/16 16:18:30:259 | [INFO] |  |  |  |  |  |  | 4940 | Preference: The customer put the preference for single stream download
01/06/16 16:18:31:681 | [ERROR] |  |  |  |  |  |  | 5956. Is the windows error code - 12150
01/06/16 16:18:32:009 | [INFO] |  |  |  |  |  |  | 4452 | Download the complete file: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud & name = CCLBS & osVersion = 6.2.0 & platform = win32 size: 28108 bytes, Taken Time: 1531.000000 milliseconds
01/06/16 16:18:32:541 | [INFO] |  |  |  |  |  |  | 2944 | *******************End****************

Hello

Please see Re: Error Code 12180 and error Code 12150

If you are still experiencing a problem, contact our support here https://helpx.adobe.com/contact.html

I hope this helps you!

Tags: Adobe

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