Installation of anchor 9 failed - unable to uninstall v.8, does not appear in the Panel

I try to install the 9 presenter, but I get an error that says "a preliminary or contradictory to Adobe Presenter 9.0 version exists on this computer.  The contradictory version must be removed before the installation of the current media. ».  From what I read on the forums, I interpret this as meaning I want to uninstall first presenter 8.  According to the instructions, I should be able to remove it using the Control Panel programs and features, but the presenter does not appear here (if I open PPT it is still there, so I know v.8 is always installed).  I tried to use the AdobeCreativeCloudCleanerTool but the presenter does not appear as an option for removal.  Can you please tell me how I can uninstall presenter 8 so I can install presenter 9? I use PPT 2010 32 bit and trying to install presenter 9 32 bit.  Thank you.

Hello

Based on the snapshot you shared, it seems that the presenter 8 is installed as part of e-Learning Suite 6.1

Then please select "eLearning Suite 6.1" in Add Remove programs and click on "Uninstall".

Then you will get the option to select the products that you need to uninstall.

Select 'Presenter 8' only and uninstall it.

Then install the anchor 9.

I would like to know if it works for you.

Kind regards

Mukul

Tags: Adobe

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