Installation of construction LabVIEW application disables the Windows Device Manager? Help on how to diagnose the problem?

Please can anyone shed light on this, or suggest where to look?

I built an application using the Application Builder of LV2014 (32 bit).

On a Win7 X 64 PC at work, it installs and runs ok.

On Win7 X 64 PC at the customer, it installs ok, but then after Windows restarts on demand 'device manager' no longer works and there are some unchangeable registry entries associated with nipalu. The client runs Symantec security software. A client COMPUTER technician is suggesting that LabVIEW is interacting with device drivers and this is the origin of the problem, but we do not know how to go further. It is not really acceptable to deploy computers where the Windows Device Manager no longer works. Surprisingly, the application itself works always - it's just Windows which messed up.

Thank you

Thanks for the suggestions. The company IT guy has not been able to talk to a person in NI UK support (no one was available), but he managed to keep it down to a problem with Dell Data Protection encryption Enterprise Edition. Delete first, then install the LabVIEW application, then reinsert DDPE gave a system where everything worked.

We have built apps that used progressively more labview drivers (vision, labview base; digital i/o)

Tags: NI Software

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