Installation of KB2686509 and get the error 0xF0F4 (WinXP SP3 integrated)

I have a number of point of sales systems that we are trying to get updated, and while any other update installed correctly, this last updated simply won't be installed.

-FaultyKeyboard.log file is generated and consists of a single entry: kbd106.dll.  This dll does not exist anywhere on the devices in question.  In addition, there is no entry in hklm\System\CurrentControlSet\Control\Keyboard Layouts\ to this .dll.  The only entry in the registry that I can find about this file is in hklm\System\CurrentControlSet\Control\Terminal Server\KeyboardsType Mapping\JPN\, and removing the entry, followed by resetting clearly isn't the issue.  To be clear: the test at this stage machine doesn't have the .dll file or all the registry entries that apply and it continues to generate the FaultyKeyboard.log file.

-Downloaded and run the Fixit50882 to see if he can do something more than what I did manually. It returns a message that "this Microsoft Fix it does not apply to your operating system or version of the application.  A not uncommon issue given that as long as they are XP machines in almost every way, they embedded XP.

-J' manually checked that there are no results for map IgnoreRemoteKeyboardLayout and ScanCode anywhere in the registry.

-Here is an excerpt of the file kb2686509.log for the last attempt to install:

0.062: ================================================================================
0.062: 10:04:45.750 14/01/2015 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\28732624e5a40302f9eea333a7a9228d\update\update.exe (version 6.3.13.0)
0.078: DoInstallation: GetProcAddress (InitializeCustomizationDLL) returned: 0x7f
0.078: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.078: hotfix started with following command line: - q - z - er /ParentInfo:a252d3412b1187499cbd24968cdae6a3
0.078: in function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2
0.078: in function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2
0,265: return the value of IsMachineSafe = 0
0,265: IsMachineSafe return 441092
0,265: condition in Prereq.IsMachineSafe.Section failed with the fist
0,265: Check condition for 1 line of prerequisite returned FALSE
0,281: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,281: KB2686509 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
0,281: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,281: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
0,281: Update.exe extended error code = 0xf0f4

-Regarding changes to systems, they are few. Previously, they had been in a subnet isolated, unable to be routed.  With the evolution of the security standards, we had to set them up so that they could be updated.  It necessary to change the subnet to be routable, but with a firewall very limited for the subnet, configure a WSUS server for updates for devices, change the levels of NTLM authentication, installation of the SP3 for devices that were missing, install Windows Update Client v3, import of configuration of WSUS in the registry database (as they are not on the field) and install Bit9 agent in the single mode of visibility.  WSUS shows that 220 updates have been installed, 3 have not been installed and 1 failure (2686509).

-The devices in question are touchscreen point of sale devices and don't have connected keyboards (but have USB available).

I managed to track down a copy of the kbd106.dll file and copy it in the %SystemRoot%\System32 folder, which seems to have allowed the update complete at last.  The challenge was to find a good copy of the file in question.

Tags: Windows

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