Installation Wizard gives an error during the installation of update on CS5 CS6

We are trying to install CS6 on a new windows computer with windows 8.1. We bought a version update for CS5 a couple of years ago and the installation wizard asks CS5 serial number, but when we enter the code, the wizard says serial number does not match the product. We do not know what package it belongs to, but we tried all packages and the error evertime. It did not work on another computer 2 3 years ago, but we don't have access to this device more. Could someone help us please? Thank you

If you install CS5 there is not need to do this if your only reason is so that you can install CS6.  CS6 is a standalone product and does not update CS5.   You'll need is to first install CS6 and then activate it with CS6 serial number.  After that he will notice that you do not have a version more old qualification and then did you select CS5 as this release candidate and then provide its serial number.

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