Installed Acrobat Pro, but cannot progress after the software license agreement screen
Hi all
I just installed Acrobat Pro, but when I run it, I get the Adobe Software License Agreement screen with no text inside and with the buttons of towing, Quit and Accept. I click on accept, but nothing seeems to arrive and I can launch Adobe Acrobat! It's really frustrating! I use MAc OS X 10.8.2
Please can someone help.
See you soon
Hi Saviomfx,
It is a known issue with Acrobat XI
Issue: Mac OS only. The launch, a blank screen of the EULA is displayed, that cannot be accepted and Acrobat does not run. This problem can appear if you have any of the installed products of CCM or Creative Suite and you tried to install Acrobat XI from a different source.
Solution: Launch any other product which is part of the CCM or Creative suite. Then, turn it off by choosing Help > deactivate. Quit the application. Then start Acrobat and accept the EULA. Then, for CCM subscription product, launch it and choose the license of this software to reactivate the product of the CCM. If a CS app, launch it and turn it back on.
Please visit: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html
Or you can try this:
Go to Applications-> Utilities-> Adobe Installers-> Adobe Acrobat X-> remove Acrobat X using the application uninstaller.
Relaunch Acrobat XI and try to accept the EULA.
Tags: Acrobat
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