Installer of creative cloud: persistent error 201 without any network problem
Hello
I had endless problems for creative cloud Setup to install correctly. He was to launch a 201 error during installation, but when looking what is the error, it says I have a network problem? It is the only app that says I have a connection error and have exhausted my options. How is it no direct support?
I'm running a rMBP 2015 w / OSX 10.10.5. I tried to use the CC cleaning tool, but it's nothing and any attempt to uninstall applications CC, fail as well.
Any help would be appreciated again because for some reason, you cannot not simply to contact Adobe support directly?
Thanks for the help.
I spoke with live support, it seems my payment information was not updated correctly, and so my subscription went up as suspended.
I see that in trying to access the 'Contact us' link under help for cloud creative for installation problems, it gives only the forums as an option, when you use the link provided John T Smith, I could see the 'Live Chat' option, and spoke to a friendly person who helped me solve the problem.
Will update here if it suits altogether.
Tags: Adobe
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I'll try to help you, with my poor English (I m improve this last), if you encounter the long trip to fix the 201 error during installation of Creative Cloud Desktop.
I m talking about this error (screens in Portuguese), you will recognize:
I tried the solutions all proposals, including that of Adobe Foruns, amongst these:
-Disable the windows, anti-virus firewall and both (look at the danger!)
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- The 'AdobeCreativeCloudCleanerTool' running (despite having not worked, it seems interesting. It's here: https://helpx.adobe.com/br/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)
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I've been on stage now, you think of: a) cancel the subscription. (b) format; (c) change of computer; (d) change of career and so on.
I found the solution hours after lots (and lots) of reserch and attempts, here: http:// https://forums.adobe.com/thread/1847647.
What I did, following the instructions was simply:
(1) open the Photoshop Elements download page, here:
http://https://helpx.Adobe.com/Photoshop-elements/KB/Photoshop-elements-downloads.html
Do not download anything, just keep the page open. (Yes, it's just that read you!)
(2) download the Office complete cloud creative, compressed in a zip file, here:
http://http://trials2.Adobe.com/AdobeProducts/KCCC/1/Win32/ACCCx3_0_0_74.zip
3-unzip the file and run the "Set - up.exe".
Fact! It works! Already download all the applications I need full subscribe.
I hope it works for you.
Enjoy.
Leandro Campos.
of the Brazil
(Sorry for my English)
Hello Leandro,
Please see the help document that below that explains the error Code 201:
Download error, installation or update of Cloud Creative applications
You can also see the thread below where this issue has been addressed:
Error 201; CC constantly disconnected desktop application, will not download again
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Please see the links below:
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It will be useful.
Concerning
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- Error download or update Adobe Creative Cloud applications
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Hope this will help you.
Kind regards
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