InstallShield interrupted when you try to install a program - 4 Help - on Vista Business 64-bit

I tried to reinstall 4 contribute from a file downloaded from Adobe. Whenever I try to install, I get a message saying that the "InstallShield Wizard has been interrupted and the program was not installed.  Please try again. "I deleted the folder InstallShield to start over, but I still get the same error message. I am doing this on a laptop with Vista for businesses. I tried to download the file and install it on my desktop running on XP, and installed without problem.

The problem, it's just on my laptop with Vista.  I tried to install with my disabled antivirus software, but has always failed.

I was on the phone with Adobe technical support, and so far they cannot understand it, although they say that contribute 4 is not supported on 64-bit Vista.  I find this strange because I ran Contribute on this notebook since July and only had problems recently (where the need to uninstall and reintall - who is at the beginning of my InstallShield problems).

Any suggestions?  I'm no expert, but I can follow simple instructions.
Thank you!

Hi Donlas,

Welcome to the Microsoft Answers site.

1. make sure that you have full administrative privileges on your computer

2. of course no other applications (including antivirus software), facilities or processes are running in the background. A clean boot helps eliminate software conflicts. The following link has steps showing how to perform the clean boot. http://support.Microsoft.com/kb/929135

(1) perform the clean boot

i. Click Start, type msconfig in the search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

II. in the general tab, click Selective startup.

III. under Selective startup, clear the check box load startup items.

IV. click the Services tab, select the hide all Microsoft Services check box and then click Disable all.

v. click OK.

VI. When you are prompted, click on restart.

VII. after the computer starts, check if the problem is resolved.

(2) enable half the services

(3) determine whether the problem returns

(4) enable half of the startup items

(5) determine if the problem returns

(6) repeat the steps above until you find out which program or service is causing the issue

After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

Note: Please make sure that the computer is configured to start as usual by following step 7 of article http://support.microsoft.com/kb/929135 .

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(i) click Start, type msconfig.exe in the start search box and press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

(II) on the general tab, click the Normal startup option, and then click OK

3. check that two instances of the configuration are not running.

a. press Ctrl + Alt + Delete.

b. Select the Task Manager.

c. Select the processes tab.

d. search for _INSXXXX._MP. Where XXXX are numbers. If there are two similar (they are not the same) treats those currently running, select and click on end process.

e. Select Yes to the dialog box implementation task manager warning.

4 run the installation locally by copying the files to be installed on your local hard drive.

a. browser using Windows Explorer to the location the installation files. For example, if the installation is on a CD, go to the CD-ROM drive.

b. copy the contents of the installation location.

c. temporarily paste them into a directory on the local hard drive. For example, the desktop computer.

d. run the install, setup.exe or install.exe file.

Diana

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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