Integration of UCCX EXCEL/CSV

Hello

My client asked to integrate the UCCX with MS-Excel or CSV. They ask that if some clients call him CAD must be completed with the customer's name and other information in excel. Can anyone advise if this is possible.

Hello

Integration with Excel or CSV directly only is not supported, but if the data is exported from Excel to XML, it can be used.

The link below shows how this is possible.

https://blog.Udemy.com/Excel-to-XML/

The exported XML data can either be manually uploaded to the server UCCX or, more usefully, to be stored on a web server where the script UCCX can download using step create a Document URL.

If this option is chosen then recommended would cache the XML data on the server UCCX by following the steps in the Session (by default the Session lasts 30 minutes) rather than retrieve the XML for each call.

HTH

James

Tags: Cisco Support

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