INTEL USB DRIVERS

I EXHAUSTED MYSELF IN ORDER TO INSTALL THE USB DRIVERS ON MY ACER LAPTOP RUNNING WINDOWS 7 PROFESSIONAL.  INTEL USB PORTS WILL NOT INSTALL AND IM AT MY INTELLIGENCE PUT AN END TO THIS SITUATION.  Help, please...

Hi Kim,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

(a) what is the brand and model number. your system?

(b) what exactly is the problem get you connect your system to the USB devices? Please provide any related error message?

(c) you did it any significant hardware or change software on the computer before this problem?

The question could arise if the system has a problem pulling drivers stored in the driver store. To precisely diagnose the issue, I would suggest trying the following methods and check if the problem persists.

Method 1:

Please try the fixit (s) provided below which will help you solve common problems associated with devices and USB ports.

If method 1 does not work, try Method 2.

Method 2:

Disable USB selective suspend framework. This method prevents your power off USB device.

  1. Click the Start button, type power management in the search box, and then click choose a power plan.
  2. Next to your currently selected plan, click Change Plan settings.
  3. Click change advanced power settings.
  4. Click in the box USBsettings, and then expand the USB selective suspend settings.
  5. Click on the area, and then click the menu drop down and select disabled.
  6. If you use a laptop, click the cell, and then click the menu drop down and select disabled.
  7. Click apply, and then click OK.

Now try to install the USB drivers and check the issue.

Method 3:

This method will install the latest drivers from device to your USB device.

  1. Click the Start button, type Windows Update in the search box, and then click Windows Update in the results pane.
  2. Click find updates. When the scan finished, click optional review updates.
  3. Click the check box next to the update, and then click install updates.
  4. If you are prompted, read the license agreement, then click I agree.
  5. Follow the instructions on the screen to download and install updates.
  6. If you are prompted, restart your computer.

More information: Update a hardware driver that is not working properly

If the device fails after updating the driver, you can try to roll back the driver with its previous version.

Restore a driver with its previous version

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Tags: Windows

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