Intermittent no audio on XPS 13 9343 (2015)

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• Yet another customer unsatisfied XPS 13 9343 touchpad

  I want to add my voice to the chorus that the touchpad on the XPS 13 9343 (early 2015) gives me fits. I installed the BIOS A01, did not help significantly.

  1. Cursor jumps around under palm ghost touches, even without touching the touchpad
  2. sometimes unable to leave his right hand on the pavement and let button to work with the left hand
  3. sometimes is unresponsive for several seconds. especially vertical scrollbar in Firefox
  4. cursor jumps on the two right and left clicks, often by clicking the wrong button in the process
  5. occasional clicks ghosts when you pull the mouse on the page

  The XPS 13 is a beautiful notebook.  He really need an app fully featured touchpad to set the sensitivity and eliminate too sensitive behaviors.

  By the waay, types also sometimes double keyboard.  Another feature that should be easily resolved with a period of repetition that does not exist.

  Brabian

  Your best bet is to send it back while you still can and are looking for another machine but not from Dell.

  Look at the spectrum by HP for example, it seems to have the same features and cost much less. Search the touchpad before buying.

  Dell has knowledge on touchpad problems for a while and has had plenty of time to give us pilots and a screen put up so that each person can adjust the touchpad to his personal preferences. But in my opinion reason he hangs out and do not admit there is a problem means that Dell is not going to solve the problem.

  Some even want to blame Microsoft, compare that to buy a new car and say Ford says go to manufacturing the parts for an item replaced or fixed. Completely ridiculous!

  I paid Dell $1599,00 plus tax and this means that Dell is the responsible party.

  How is it possible that Dell designed, built prototypes and run operational tests on these machines without noticing that the touchpad has so many problems?

• Format and reinstall Windows 10 - Dell XPS 13 9343

  Hello

  I have a Dell XPS 13 9343 provided with windows 8.1 and I have upgraded to windows 10.
  I would like to format and do a clean install of windows 10 and after that to create a dual boot with ubuntu.
  I don't want to retrieve anything, just in any format.
  My question is:
  1. What is the best way to do it? Is there a preparation necessary before formatting (except backup)? If anyone can point me to a relevant detailed guide, it will be great.
  2. do I need to care that I want to install ubuntu in dual boot, when I format and install windows? Or just to install after windows is already installed?
  Thank you.

  10 Windows will recreate all the partitions it needs. If you want to save your old settings factory Dell backup and restore use to make a bootable USB:

  http://dellwindowsreinstallationguide.com/Dell-backup-and-recovery-1-8-1-71/

  For more information on formatting vs wiping, see here:

  http://dellwindowsreinstallationguide.com/cleaning-up-a-drive-format-vs-secure-wipe-SSD-and-HDD/

• XPS 13 (9343) driver issues

  Hi, I am trying to install drivers for the XPS 13 (9343). It is a failure if I add chipset drivers and a few others as well. I was doing this thanks to import drivers and implementing the pilot packs.

  When I took the chipsets and the other couple, there is no shortage. So, I packed installs it, but those who are too flawed.

  In fact, can you tell me what I need to do in order to integrate all the drivers for this particular model?

  Hi David,

  Are you using the ImageAssist tool for your image capture / restore process?  Sometimes I see messages in this forum to ImageAssist of users who are not using the ImageAssist tool for their image capture / restore.  If you are using ImageAssist, can you please give the steps you do?  Also, which CAB driver are you using? (link please)

  Thank you

  Tyler

• Dell XPS 13 (9343) touchpad scrolling speed.

  Hello

  So I just took my brand new Dell laptop XPS 13 (9343) today and everything works perfectly. The only problem I have with it at the moment is the speed of the touchpad, because I believe that it is too slow for my taste. I can't find the touchpad settings in the Control Panel, I can't find any drivers concerned for the model I have.

  Is it possible to increase the scrolling speed?

  Holy *...

  In fact, I have an answer for this question...

  Normally I do not have...

  Just stumbled on this one on another site...

  The setting of the speed of the trackpad is actually used for the speed of the mouse.  For example, to increase the number of lines to scroll to the mouse and it affects the speed of scrolling for the trackpad...

  Voila!

  It works...

• XPS 13 9343, 3rd party software too small fonts to the QHD + (3200 x 1800)

  But it is not fair to Adobe software, is it?

  I just got my new XPS 13 9343 fresh from the boat from China and most of the software, I installed has problems with the resolution of the screen. System Mechanic (14.5); TeamViewer; GoodSync - all have problems. TeamViewer screens are unreadable!

  This is a serious issue! I don't see what is the simplest solution to this problem - it should be down to all publishers of software, when it's obviously a hardware problem!

  Brabian

  Lawgirl: Return it and get the standard display...

• XPS 13 (9343) crashes minutes after the start of

  A week ago, my Dell XPS 13 running Windows 8.1 suddenly stopped working about 1-3 minutes after the start, then rebooted - just to keep crashing and restarting after a few minutes. Unable to understand what caused the problem, I did a clean install of Windows 10; that is, fitness and installing W10 bootable USB drive.

  After installing a few Dell drivers (wifi, video, sound), the problem returns. Same question; After connection, Windows seems to start as usual, then crashes after 1 to 3 minutes.

  The system is a Dell XPS 13 (9343), i7-5500, 512 GB SSD, QHD touchscreen.

  TIA for any help.

  -Robert

  The memory on this model is welded in - it cannot be deleted.

  If you haven't run a complete diagnosis of the hardware, F12 repeatedly at startup will help you do.  You can also watch to see if you have crash dump files (WhoCrashed is a good utility for their sight-reading).

• XPS 13 9343 change the function keys

  I would like to change/disable the function keys on my XPS 13.  All searches on Google I've seen indicate that you can do this via a setting in the BIOS, but the BIOS EFI in my laptop has no entry to change the function keys.  Is there another way?

  OK, finally figured this out... post here so I hope that it helps someone else.

  All my research on this indicated that I had to change a setting in BIOS under the section 'System Configuration '.  Obviously this option asked, at least on the A07 BIOS on my XPS 13 9343.  The option that you need to change is now 'Behaviour of PUBLICATION'.  Select "Options of the FN lock" and make sure that "FN lock is verified (it should be... is the default) then be sure to Lock Mode Enable/secondary is selected.»  It is he who turns off the "multimedia" keys  Enjoy.  :)

• Dell xps 13 9343 early 2015 NVMe M2 Samsung disc 950Pro

  Hello
  Is it possible to change my Samsung 950PRO NVMe disk SSD?
  Will find the BIOS that SSD? If no, when we will have a new BIOS that could do?

  www.Samsung.com/.../Overview.html

  Best regards
  Ubbe1

  Samsung 950 Pro work and boot on XPS 9343 just make sure you install Windows 10 in partition for UEFI GPT not MBR. The problem is XPS 9343 only supported PCI-E x 2 not x 4 max read speed is about 800 MB/s and write about 700 MB/s on ATTO.

• IPhone headset on XPS 13 9343 portable (2015)

  I got a new XPS 13 and I'm frustrated with the sound installation for services such as Skype. The XPS 13 is a laptop killer but it makes no sense, why the headphone jack (who has a helmet w / photo mic next to him) does not work with the earphones Apple w / a microphone BUT it works perfectly with Skull Candy headphones with a microphone - essentially the same hardware with the same socket and the plug. What is frustrating is that the Realtek Audio console seems catered to Skull Candy that you can actually choose exactly which model using your.

  From what I see Dell is voluntarily making it impossible for users to use the Iphone with microphones headphones. I should be able to plug any handset earpiece/microphone and simply work. Does anyone else have this problem?

  Hi Makij,

  The Apple headphones are specially designed for use in Apple products. I think that the volume control and microphone paths are Apple's patent with specific values to enable specific functions when connected to their fate. Apple earbuds are also wired differently between General helmet. Potentially, that's why you find problems when you try to use their helmet in your XPS13.

  Helmets other manufacturers of work conform to the general specifications of headphones, that's why the Skull Candy headset works fine.

• Can not play my music Via Bluetooth on my system Audio of Nissan Navara Outlaw (2015)

  Hello

  I have connected my Nissan Navara Outlaw (2015) and my iPhone 6 sec more (iOS 9.3.4) via bluetooth. The phone works ok via bluetooth, but audio (although it shows that the bluetooth audio is connected) does not work. I can't play music via bluetooth. I can, however, connect iPhone via USB and it works properly; I can play my music via the USB port.

  Someone has had the same problem, if so, how it was fixed?

  Greetings, Leonce2!

  From my understanding, your iPhone more 6s on iOS 9.3.4 connects to your Nissan via bluetooth, but it will not play sounds. Because this is not how it is supposed to work, I'll be happy to help you.

  Help to connect your iPhone, iPad or iPod touch with your car radio - Here are a few useful steps to ensure that your iPhone and stereo are completely matched. If your iPhone/car played stereo audio via bluetooth before, you can also contact your dealer to see if there are updates of software of bluetooth stereo for your Nissan.

  Take care and thank you for using communities of support from Apple!

• Problem of audio / headphone XPS before 8500

  Hello

  I got my XPS 8500 about 3 months ago and have been using it without problem since then. However, recently my headphone jack/audio front just stopped working... Im not sure what to do to solve this problem, when I plug my headphones, he does not even read that nothing was plugged.

  IM using Windows 8 and would really appreciate it if someone could help me solve this problem!

  Thank you very much

  Same problem, the only solution has worked for me (thankfully).

  Thank you.  Now the audio before behaves the way that we expect (not more to select that I use it every time).

  You wanted to add however that I had to restart once again that all browsers (I-explorer, Chrome and Firefox) will decide on loading a page.  Weird, I know, but had to be associated with the update of the driver.  Could ping the outside world.

• XPS 13 (9343) - unable to upgrade to Windows 10 - error 0xC1900101 0 x 30018

  I have a brand new 13 XPS, 9343 model with i7 processor and 512 GB SSD. I'm still within the period of 14 days, and I'm now seriously returning. I've never known such a load of nonsense trying to install any other piece of software.

  So far, and after many attempts, I was completely unable to upgrade to Windows 10. The first thing I did was to install all the Windows updates available for 8.1 (there were 79 of them), and immediately after that I started the saga to install Win10. Nothing else has been done to the laptop - no questionable software or USB devices (except the USB boot if necessary). It is in a State of cleanliness.

  -After the download via Windows Update, the installation procedure is INCREDIBLY slow (for example, it takes 36 HOURS to reach 42% completion - and at this point, it hits the error message). What the heck can he do?

  -J' also tried to create a bootable USB drive via the media creation tool. If I boot from the USB key and perform a "clean" installation, it works perfectly: it takes about 8 minutes total (which highlights how ridiculous the 36 hours). However, because it is a clean installation and not an 'upgrade', I find myself with a non-activated version of Windows 10 and I am asked to pay £99.99, I don't intend to do. I paid for the laptop on the understanding, he would get a FREE upgrade to Win10!

  -J' also tried using the USB key (but not the start of it) to perform the upgrade in place - this strikes the same mistake as Windows Update (and taking so long)

  -J' tried to uninstall all antivirus software, and disable all wireless/bluetooth devices before performing the upgrade - nothing of this aid. Because need me 36 HOURS per attempt, it is really not acceptable to try disabling things randomly in the vain hope that it might work correctly.

  When trying to upgrade (i.e. not), I hit an error message "Windows Setup cannot set up Windows on your hardware" or similar. During the recovery after the failure, tool configuration gives the 0xC1900101 error code 0 x 30018 and says it failed in operation 'FIRST_BOOT', the phase SYSPREP. Just make this error message cost me 36 hours of waiting (welcome to the future!), then it would be really helpful if someone could give me a definitive answer on what makes...

  Help, please! Auuughhh

  Hello world

  If you are affected by the issue in which your XPS 13 is not upgraded to Windows 10 and he is stuck or take several hours, PM me with your serial number.

  Thank you

• Audio laptop XPS 14 stopped working (perhaps due to Windows updates?)

  I have a laptop XPS 14, I bought one a few months ago (June 2013).  It is currently running Windows 7 Home Premium.  Last Tuesday (8/13), I installed the latest round of Windows updates. Restarted my computer after installation. Everything seemed fine. However, the next day when I then booted up my machine, there was no noise. The sound icon in the system tray, but had a red 'X' and if I tried to open the sound controls, there was no option to do anything, just "no audio device is installed."

  Thinking that there was some conflict or problem with one of the updates, I did a system restore to before the updates were installed. When my computer started after restoring, my sound is back. I then tried to reinstall updates, a little at a time, restarting after each installation.  After each installation and reboot, I still had sound. Then I shut down my computer. However, the next time I booted up, the noise was gone again.

  At this point, I downloaded the driver (RealTek audio) sound of the website of Dell and reinstalled my audio driver. After the reinstallation, my sound worked again... UNTIL THE NEXT TIME I BOOTED MY MACHINE OFF IT.

  Then... Reinstall the driver solves the problem, but only temporarily and at the next start upward, the pilot seems to be missing/no reused (it seems that maybe Windows using / trying to use the Intel driver instead, but this driver is for my HDMI port).  I also note that this first time I booted up (the day after you initially install Windows updates), I also had a dialog box saying that the Dell Quickset program (which I believe is the "Dell Audio" controller) does not start/run correctly (and, if I remember correctly, was running in compatibility mode?).

  Someone at - it else seen/heard of / has encountered this problem?  I contacted Dell with cat, and the technician told me that my driver reinstall should solve the problem (although I already told him that I had done this and what he * didn't * fixed). The only other suggestions I got Dell were 1) to navigate to the Microsoft page to diagnose problems of audio playback (which is not a bad thing) and 2) to create a new user account (which seems unlikely to help, since the problem occurred before I even log in as user).

  If the new motherboard arrived and when the technician open my machine right away, he saw a problem with the former - a piece of restraint was partially broken, apparently to create a connection wrong tightened with a cable that was part of the sound.  After replacing the MB we had some beep code problems (memory needed to be reinstalled, battery CMOS should be taken out and put back in), but since this has been settled, everything seems to work. : I cross my fingers that no other issues arise:

• The effect settings audio crash Premiere Pro CC 2015

  When I open the audio effects settings that I applied to a clip in Premiere Pro CC 2015, I get an error that says: "Sorry, a serious error has occurred which requires Adobe Premiere Pro to stop."

  My computer is a 15-inch MacBook pro with the Retina display, the end of 2013.

  RAM: 16 GB

  Processor: 2.3 GHz Intel Core i7

  GPU: NVIDIA GeForce GT 750M

  Operating system: OS X 10.11 (El Capitan)

  Any help will be much appreciated.

  -Kevin

  Hi everyone, I just wanted to say that OS X 10.11.1 has solved my problem.

  -Kevin