Intermittent problems with DVD player, sound, etc.

I have a laptop bought Packard Bell last year.

He played DVD fine at first but now he plays the first minutes of an odd jerky way over and over again. Also the sound on the laptop works sometimes and sometimes not. Well sometimes I watch (jpegs?) but other times not - for example all on youtube shows only signs of error.

I hope you can help with this - I'm sorry I can't describe the problem better than that, I'm not in mind less technically.

Hi Richard,

This problem is usually caused not have updated drivers, or due to some missing or damaged system files. I would like to know some information about this problem so that we can help you further.

1. have you made changes on the computer before this problem?

2. do you get any error code or error message?

3. What is the number of the model of the computer?

4. do you have is it from the computer with Windows 8 pre - install?

I would suggest trying the following methods and check if it works for you.

Method 1:

Try to install the latest drivers, including the chipset drivers from the Web site of the manufacturer of the computer or from Windows update and check if it helps.

Method 2:

Run the System File Checker scan and check if the problem persists. This analysis will help you to find and replace missing or damaged system files.

See the following article from Microsoft Support to run the Analysis System File Checker.

http://support.Microsoft.com/kb/929833/en-us

Please reply with the status of the issue so that we can better help you.

Tags: Windows

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