Intermittently, Time Capsule does not connect to the cable Modem

Capsule time bought a few weeks ago.  Barely implemented.  TC does not recognize the cable modem.  These forums to get help.  Tracking the specific set of sequence with long delays between the steps and the modem and the TC.  It worked for about a month.  Now about once a day the TC works but not internet wireless or ethernet through the CT.  If I unplug the TC and let it restart and initialize internet connection returns.  During the internet cuts I have ethernet and Wi - Fi at transport CANADA, printers, and drives on the network as well as the time Capsule backup drive and your data.  If I ever lose ethernet and Wi - Fi to TB.  In addition, the modem works fine.  If I cut the TC and to the cable modem ethernet connection I have access to the internet.

Thank you.  All were huge last time assistance.

If it's always the same modem... a SB6141 of Arris... There have been a number of reports of trouble with this product with Apple routers. There is no mention that in your first post a month ago, because we wanted to see if a reset of the good modem would get things works well for you.  I had the same experience as with the same exact modem you have.

The SB6141 is a good product, and the time Capsule is as well. But for some users, these two products do not work as well together. If you call people to support for modem, they show sure to like the question time Capsule. If you call Apple, they will have a different view on things. The bottom line when you go to a support group... because it of always the other guy that you are having problems.

At this point, the only real solution would be to decide if you want to try another brand and model of modem and keep the time Capsule, or keep the modem and try another brand of router and then connect the Capsule to the router.

In my case, I replaced the SB6141 (I tried 3 different SB6141s previously because the ISP admitted having difficulties with this modem and some routers) with a 5341J Zoom, and did not have a single falling Internet connection since I installed the Zoom for more than a year. If your Internet service provider indicates that the Zoom is a product that is compatible with their service, you might want to try this modem.

But unfortunately, there is no assurance that the "solution" that has worked for me will be the solution that suits you. Such is the nature of the beast, when you work with products from two different suppliers.

Tags: Wireless

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