Internal speakers on my HP ENVY TouchSmart all-in-One desktop PC 23-d027c no longer works

Hello

I just bought my HP ENVY 23-d027c TouchSmart all-in-One PC of office a few days ago.  It was working fine until I tested the speakers.  When you watch youtube videos, the internal speakers will stop working, while the mute button is not enabled.  It takes a few minutes, and then the speakers work again, only to cut out once more.  IT IS SO FRUSTRATING!  What's weirder, I put a dvd to see if it was the speakers, but the audio on the dvd seems to work very well.  Also, when I use headphones, the speakers work fine.  I don't know what the deal is, but according to my research, this seems to be a fairly common phenomenon on HP computers.  I'm struggling on the Exchange on this computer.  IF this isn't a simple solution, this machine will return to the store!

Help, please!

Thank you in advance!

Wayne

Hello MakCo,

Your speakers are not working correctly.

Go to Device Manager, uninstall the IDT audio and restart the computer.

Uninstall it and reinstall the audio driver.

Here is a link to the Device Manager.

Do a hard reset.

Turn off the computer.

Remove the power cable and battery.

Hold down the power button for 15 sec while booth energy sources are deleted.



This should reset the hardware in the computer.

That you put it on press the F10 key. This will load the BIOS setup utility.

Press F9 to load the default values.

Press F10 to save and exit.



When the computer starts up, check if everything is working.

I would like to know how everything goes

Nice day.

Tags: HP HP Desktops

Similar Questions

  • Windows 8 or 8.1 update? HP ENVY TouchSmart all-in - One desktop PC 23-d260qd

    I just bought the HP ENVY TouchSmart all-in-One desktop PC 23-d260qd and it happens today. I wonder if it is better to upgrade to Windows 8.1 instead of windows 8. It seems that several people had problems with the upgrade. I just got my computer today and have yet to open the box, but I wanted to know what OS is better and how I would go about updating Windows 8.1 must be optimal. My computer specs are below:

    • 64-bit Windows 8
    • • 3rd generation Intel® Core™ i7 - 3770S processor [3.1 GHz, 8 MB of shared cache]
    • • 1 GB NVIDIA GeForce GT610M [DX 11, 3. 0a MXM]
    • • 12GB DDR3 1600 MHz SODIMM [DIMM 2]
    • • 2 TB 7200 RPM SATA Hard Drive
    • • Microsoft Office Trial

    Thanks in advance for your suggestions and help!

    Create a recovery disk set before even considering the upgrade.

    If you are not yet accustomed to Windows 8, then give yourself a little time to get familiar with before committing to an upgrade to Windows 8.1.

    I prefer the upgrade of Windows 8.1, in particular the return of the Start button, it is not the same as the Start button was before Windows 8.

    Important factors for Windows 8.1 are available on the web support download portal for your PC.

  • HP ENVY TouchSmart all-in - One desktop PC 23-d150

    my 23 hp envy dvd burner write DVDs double layer?

    Hello

    Yes, it supports writing on the DVD r DL & DVD + R DL - all types of media supported by your optical drive can be seen in the following table.

    Kind regards

    DP - K

  • HP ENVY TouchSmart All 23-d044: 23-d044 WANT to HP TouchSmart all-in - One Desktop PC wireless

    This PC wireless adapter does not work with the band of 5 Ghz 802.11?

    Hello @luticrist,

    I understand that you are curious to know if your HP ENVY TouchSmart all-in-One desktop PC 23-d044 can handle the 5 Ghz bands. According to the HP ENVY 23 - d044 TouchSmart all-in-One Desktop PC product specifications page your computer supports the following communication standards: 802.11b/g/n. With an antenna that works only on a single-band 2.4 GHz. If 'NO' your wireless adapter does not work on the 5 Ghz range.

    I hope that I have answered your question to your satisfaction. Thanks for posting on the HP Forums. Have a great day!

  • HP ENVY bow 27-k119 TouchSmart all-in-One desktop PC

    Hello. I have

    HP ENVY tilted 27-k119 TouchSmart all-in-One desktop PC, after the upgrade to windows 10 I have no audio, I tried to download beat audio SUPPORT HP, without success. Can someone help me. Thank you

    Hello

    No support Windows 10 from his homepage. Please try the following driver for Windows 8.1:

    http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp64642.exe

    Kind regards.

  • With the help of a 2nd monitor with HP ENVY bow 27-k009 TouchSmart all-in-One desktop PC

    I would use a 2nd monitor with my HP all-in-one, but I can't figure out how to do this.  Our it guy says it can be done by using a VGA cord DMI but it does not work.  An another computer guy told me to get a USB cord with a graphics driver and technology at Best Buy told me that it is not possible to use a 2nd monitor with this all-in-one specific.  Please let me know if it is possible and how I would go to do.

    Here are the specifications of your HP ENVY tilted 27-k009 TouchSmart all-in - One desktop PC. Based on the specifications, this model, is a video output any. The HDMI port on the side is strictly an ENTRY;

    3 HDMI input

    To connect your computer to an external monitor, you will need to buy an adapter USB-to-video, as EVGA UV plus + UV39 or many other cards on the market.

    If you have any other questions, feel free to ask.

    Please click the 'Thumbs Up' white LAURELS to show your appreciation

  • install the tv tuner to HP ENVY TouchSmart all-in-One 23-d160qd

    I have a HP ENVY TouchSmart all-in-One 23-d160qd that I ordered from hp.  I would like to run ota tv via my pc and use it as a dvr.  Is it possible to add the tuner to my all-in-one, or I have to look for other solutions?  What other options are available?  Thank you

    It is not recommended to install certain devices such as TV Tuners within the unit due to the complexity in their design and the ability to add additional hardware. However, you can use the USB TV Tuners and connect to a USB port and start using it for your needs.

  • ENVY Beats All - In - One Desktop: how to connect a second monitor/TV to HP ENVY Beats all-in-One

    Hi, I was wondering if anyone could tell me if it is even possible to plug a second monitor HP ENVY Beats all-in-one desktop PC, because I'm trying to connect my TV as a second monitor via HDMI, and I tried everything I could, but came empty-handed?

    Hello

    What is the product/model of your AIO machine? I have a lot of cases, you cannot use HDMI port to connect to a TV, because it's the HDMI IN port. You need USB - HDMI converter/adapter to connect to a TV (or monitor).

    Kind regards.

  • HP Envy Touchsmart all-in-one: HP Envy 23 computer stopped working

    Our Envy of HP TouchSmart All - in - one PC off while in use, as if the power went off.  We have unplugged and let it sit for 12 hours and plugged in.  The power cord green light is on and the white light where to plug in the adapter at the rear of the central unit is on, but it won't.

    Is there a trick to get back on?

    Model # 23 - d034

    Serial number is [removed personal information]

    Product # H3Y87AA #ABA

    My son disassembled the computer. The motherboard was fried.

  • HP ENVY bow 27-k127c TouchSmart all-in-One desktop PC

    Hello

    I just bought this pc all-in-one touchsmart from costco. I noticed that I can't adjust the brightness of the screen. I went from that some forum messages that had similar problems for other hp computers, but none seem to work on this one. Anyone have any suggestions? Thank you.

    I found the solution, after crossing again messages earlier.

    Go to http://www.portrait.com/support.html

    and download the Portrait screen according to your particular system. Install the software which will allow you to adjust the brightness and contrast.

    Thanks for your reply.

  • HP ENVY TouchSmart all-in-One 23-d030

    Hello

    I would like to ask an owner of HP ENVY is how the mobility of the screen. If I'm up, I want to return to the screen, but if I sit very low, I would like to know if you can transfer face? In the photo, my screen is down.
    Thank you

    The screen must bow to 30 degrees in the back about 5 degrees forward. It should smoothly with some resistance, but not much. Please see the Getting Started Guide HP TouchSmart computer, page 10, Chapter 3, "Setting up your computer" for more information.

    Please send Bravo

  • HP ENVY tilt 23-k105d TouchSmart all-in-One desktop PC

    Hello.  Am new here.

    Am confused with my new desktop.

    Microsoft Office (Excel, Word, etc.) are not pre-installed.

    And there is no free download for them!

    Ditto for the anti-virus software.

    The pre installed McAfee will expire soon!

    Help!

    Hi gurlgurl263,

    According to the card, your computer should come with a trial version of Office (Microsoft Office Trial). And Yes, the McAfee subscription is free for 30 days. These software specifications are fairly standard for the new computers these days - not many come with preinstalled Office full version, and antivirus subscriptions are usually only 30, 60 or 90 days.

    There are free alternatives to MS Office, and there is at least one very good free anti-virus program (Microsoft Security Essentials). You might want to look into some of these alternatives if you don't want to buy another software.

  • HP ENVY Beats all-in-One: usb 3.0 ports do not work

    USB 2.0 hubs work but the 3.0 have never worked. Thumb drives and exterrnal readers do not appear in the file manager. No problem, indicated in the Device Manager.

    Thank you for your help.

    After searching around, I found new info: F2 at startup - BIOS - HP has a tool to check if different parts of the computer are working correctly. (Officially), I learned that the usb ports two 3.0 do not work (despite Device Manager, telling all the devices work properly). I received a "failure code" and a phone number to call. Technical support has confirmed that the failure code indicated the 3.0 ports do not work, and for $215 they can repair (price including shipping Fedex).

    I see if someone locally replace ports. Not sure that 3.0 ports are worth anywhere from $215. After all, the computer works just fine as it is. It's just annoying, they have never worked, that it took so long to finally find a solution, and that the warranty has expired.

  • Compatibility SSD for HP touchsmart all-in-one PC?

    Hey all, my parents have a HP Envy 23 Touchsmart all-in-one PC. The model number is 23-d117a.

    He has a mechanical hard drive 2 TB in it, and I want to replace it with an SSD for Christmas. I have no qualms with opening on the back of the PC and on the hard drive Bay to do the physical installation, and I can understand how to clone the content of the hard drive on the whole quite easily.

    I just want to know if there will be problems with compatibility. I guess most of the time a hard drive is a hard drive and that it will work as long as it uses the correct file format, but I don't know if HP has put any kind of limits on the machine that prevents him from working.

    In addition, it is less important, but if anyone can recommend a good support to the smaller SSD fit into the 3.5 HARD drive enclosure and again the line upward with the connectors, I'd appreciate it.

    Thanks for your time.

    Hello @Solidiquis,

    I understand that your question is if there are restrictions on the use of a DSS on your parents HP ENVY 23 - d117a TouchSmart all-in-One desktop PC. As much as I know there is no restriction on the use of a Solid State Drive on this computer. In fact, I found this document for computer explaining the differences. FAQ of propulsion hybrid Seagate Solid State. As for the recommendation on the necessary adapter unfortunately I can not make a specific recommendation, but I believe that everything will work. Here is an example of what you are looking for StarTech.com 2.5 "to 3.5" SATA aluminum box drive hard adapter with SSD/HDD up to 12.5 mm height.

    I hope that I have answered your question to your satisfaction. Thanks for posting on the HP Forums. Have a great day!

  • Replacement chip for HP ENVY of all-in-one power

    Dir Sir,

    We bought a refurbished HP ENVY 23-d027c TouchSmart all-in - One desktop PC (model: H3Z81AAR).
    Months ago, all of a sudden stop. When we have attached to the power in this respect, there was no response. The green power led on the rear of the computer is still off, but the output of the power supply is normal 19.5V.

    When we removed the back cover, we found burned in a single chip around power. The chip is displayed as below:

    Could someone provide the part number of this chip?

    Thanks in advance.

    Best regards

    Kyoritsu

    Kyoritsu Hello,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more. I understand that your motherboard requires a replacement part, and I'd be happy to help you!

    Since the part you need is a chip on the motherboard, I recommend you contact our technical support at the 1-800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

    http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

    I hope this helps!

    Best regards!

Maybe you are looking for