Internet access problem

I don't know it is purely a problem of Vista, but the tech at my IP guy thought so. I'd appreciate any help that anyone can give!

Details: HP Pavilion, Windows Vista, by modem cable (not wireless).

Last week, my IP had a power outage in my area. My internet has completely disappeared for a few hours. When he returned, my internet connection was not quite right. I had access to some web sites, but not others. Some web sites would only partially (ie. text but no pictures). It's true that I used Internet Explorer or Safari. In addition, AOL Instant Messenger would work not (connection failed).

I contacted the technical support of my IP the next day. A high level (supposedly) tech guy helped me for several hours. He had me doing many tests, including completely un-installing my anti-virus (Norton) to see if that would help. No change.

He sends a new modem for me the next day to see if that was the problem. The modem works fine, but it did not help. (The guy who tested my line on his laptop computer. He had full internet access. "I was still unable to connect to several websites, or PURPOSE, same as before).

After that, the tech guy refused to help me no more. He said that he was strictly a PC problem. I agree that there must be something wrong with my PC, no doubt with Vista, although all the problems began immediately after the failure (and everything was fine before this).

I would really like to understand this problem, so any help would be GREATLY appreciated. Thank you.

I want to thank all of you for your help. For some strange reason, everything returned to normal yesterday, without changing me anything on my PC. I don't know how this could happen, others that it really was a problem with my provider, and something got zero to their end somehow. Yes, which is not supposed to, but nothing about it makes no sense either.

Anyway, thanks again for the help.

Tags: Windows

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