Internet connection drops every 30 minutes

I'm chasing a frustrating problem on one of our HP laptops.

The laptop loses its internet connection after 30 to 60 minutes, and the only way to get it back is to restart the PC.

The PC is a dv6 Pavilion with Intel Core i5 processor chip.

Operating system is Win7 Home Premium SP1

Network adapters that I show are:

Intel WiFi Link 1000 BGN

Microsoft Virtual WiFi Miniport Adapter

Microsoft Virtual WiFi Miniport Adapter #2

Realtek PCIe GBE Family Controller

Antivirus is MS Security Essentials

Router is a Cisco/Linksys E1500

The modem is Actiontec M1000

Is DSL through Qwest

The error message we get when internet stop working, said something about "cannot find DNS", I will copy it down the next time it happens.

The PC only to lose the connection is this.

Reset the modem and the router not to find an internet connection.

The problem occurs if the PC is connected via a cable or wireless

When the PC loses the internet connection I can still see and ping it to other PC, and you can still see the other PC.

Here's what we've done so far without success:

Run the Network Diagnostics can not find the question

Router and modem reset

Reset TCP/IP and restarted (netsh int ip reset c:\resetlog.txt)

Off the hidden network adapters:

6to4 MS card

Map of ISATAP MS 1-4

Teredo Tunneling Pseudo-Interface

(all these returned when we restarted)

Change DNS servers on the local network, Wi - Fi and on different servers

Change the DNS from the router to the same servers 2 servers

Restored the PC on 2 previous restore points

Update Intel WiFi driver

Don't scan last Antimalwarebytes - no problems found

Turned off the firewall

Removed McAfee (hate this stupid show)

I am at a loss what to do next.   Any ideas?

We try to be methodical obviously, starting with the simple and more complex.

Thank you!


Hey archaeologist.

I'm sorry that you run on the wireless issue. I need to know your number of complete product, the Intel wireless driver version number and the version number of the BIOS.

Press FN + ESC keys to find your BIOS (' f # ') and product number.

To find your version number wireless driver:

1. click on the Start button

Tags: Notebooks

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