Internet Explorer cannot display the Web page - trying to restore as soon as possible a system restore point

I get Internet Explorer cannot display the webpage message on my cell phone.

I can get my desktop to connect to the internet, so it is not an ISP issue.  The laptop can see the router so it's not the question.

I ran the network diagnostic and that did nothing.  I call my ISP helpdesk and they said it was a known issue with Vista after last update.  Therefore, they suggested that I tried to do a system restore to an earlier point.

I tried to do this, but the system comes back and says that he did not work properly and gives an error unspecified as to why it did not work.

Was the ISP Helpdesk right what I try next?

Thank you

Mark

Problems with system restore:

http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

1. If you use Norton (Etc), disable it before using System Restore. info at the link above.

2. try SR in safe mode:

Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

Try a restore of the system once, to choose a Restore Point prior to your problem...

Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

3 Malware will stop at the system restore:

If necessary, do all the workSafe Mode with network.

 

To get intoSafe Mode with network, press F8 at the Power On / boot and use key arrow upward to get intoSafeMode with networking from the list of options, and then press ENTER.

http://www.Malwarebytes.org/MBAM.php

Malwarebytes is as its name suggests, a Malware Remover!

Download the free Version from the link above.

Download, install, upgrade and scan once a fortnight.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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