"Internet Explorer cannot display the webpage" when you try to use the CAC reader

When I try to open a session on the site of the army AKO with my CAC reader and card chip that I allowed to choose my credientials.  When I hit enter I get "Internet Explorer cannot display the webpage".  My internet provider is Mediacom.  I can log on with the same drive ACC when I use a Web service provided by a hotel close to my arsenal.  Where is the conflict?  Mediacom IT did not.

Hi TommyZB,

Welcome to the Microsoft answers site.

·         What is the version of Internet Explorer installed on the computer?

·         What is the operating system installed on the computer?

·         Is this the same computer \laptop that you use to connect to the site?

·         The problem is specific to this Web site or with other sites as well?

You can try to add this site to the trusted sites and check.

1. open Internet Explorer.

2. click on tools.

3. click on Internet Options.

4. click on the Security tab.

5. click on Trusted Sites

6. click on Sites.

7. Add Web site.

8. click on OK.

Now, check if you are able to connect to the site.

This could be a problem with the settings of Internet Explorer on the computer; You can try to optimize internet Explorer settings and check, follow the procedure described in the link below:

How to optimize Internet Explorer: http://support.microsoft.com/kb/936213

Try disabling the security software and firewall temporarily on the computer and check. Make sure that enable the security software on the computer.

Understanding Windows Firewall settings: http://windows.microsoft.com/en-US/windows7/Understanding-Windows-Firewall-settings#section_4

Disable the anti-virus software: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Swathi B - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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