Internet Explorer has stopped working and causes windows close program Pavilion QU297AA #ABG

Similar Questions

• Internet Explore has stopped working, and a message saying that a problem led the program to stop working correctly. Windows willclose the program and notify you if a solution is available is appear

  Internet Explore has stopped working, and a message saying that a problem led the program to stop working correctly. Windows willclose the program and notify you if a solution is available is appear

  On the desktop, you can open the Action Center under the taskbar > maintenance > view reliability history > view all reported issues

  You can right click on some of the mistakes "Stopped working" "Internet Explorer" > view technical details

  What are the details of the errors?

  There is a 'Copy to Clipboard' link at the bottom.

  Paste the information first in Notepad and then copy the Notepad information to post here.

• Windows Explorer has stopped working and needs to close"error message while opening the control panel in Windows 7

  Original title: "Windows Explorer has stopped working and needs to close" Windows 7

  Help, everytime I try to go to the Control Panel, I get the message "Windows Explorer has stopped working and needs to close"

  
  I searched some other forum posts and can't find anything that works

  I tried using my guest account

  Ran antivirus/spyware

  Disc chk

  scannnow

  shooting and antivirus (under msconfig) programs

  nothing seems abnormal in the printer and device section

  When I look at the errors, which seems to be the culprit: "KERNELBASE.dll, version: 6.1.7601.17651.

  Because of this error, I can't (or don't know how) uninstall programs or doing anything in the control panel.

  
  I tried to install ms office 2010 when it started past so now I uninstalled all older versions of office and can not install a new because it says I need to uninstall the old version of Groove (not sure that I have never used it).

  I'm not good at this stuff so pls be kind in your explanations of what I should try.

  Thank you!

  
  Julie

  PS, I have an improved version of Windows 7 and do not know where the drive is.

  Try this:

  1. press CTRL + ALT + DEL
  2. Select the Task Manager
  3. go to: processes > explorer.exe > end process
  4. once go to: Applications > new task > explorer.exe
  See if that helps.

• I get "Internet Explorer has stop working and stop" whenever I leave internet.

  I just wanted to know if this can be fixed before it needs of a GEEK!

  Go to start > all programs > Accessories > system tools > Internet Explorer (No Add-ons)

  If you encounter a problem with any Add - ons, use Manage Add-ons from the Tools menu to turn off half of your modules. If the problem persists, disable half of the other add-ons. Continue in this way, activation and deactivation of the modules, until you identify the add-on that is causing the problem. Then check the updates for the module or uninstall it.

  If the problem does not seem to be linked to modules, use the startup procedure to identify the cause of the problem. http://support.Microsoft.com/kb/929135

• IM using Windows Vista Aero and when I right click Desktop Properties then personalization and appearance I get and error "windows internet explore has stopped working" Please help.

  Ive had this problem for a while now... imnew for vista because it's a new computer.

  I've sorted it but I'm not sure how and now the problem is back.

  When I right click on my desktop and go to personalization , then thecustomization and appearances I get error "windows internet explore has stopped working" and I get the options"restart this program" and "find a solution for this problem" if I don't find a solution nothing happens and if I restart the program it closes it.

  Im not sure what to do as I installed all the updates, a little bit mast service Pack2, but now I can not install more as if I'm going toStart > all programs > windows update if I try to update I get the same error...

  some can help me please.

  Sally.

  Hello

  Sorry we don't communicate via this forum.

  You need a real antivirus because these are the two antispyware. You have the PCtools antivirus
  on the computer or just their toolbar in Internet Explorer?

  -------------------------------------------------

  If there is no antivirus on the computer here is what I use and recommend (except for one
  program like Prevx, you don't want more than one antivirus on the computer program
  much less running because they interfere with each other and lower security). Each combination
  of her below you will warn of malware without toolbar from PCtools running online.

  Here's what I use and recommend: (these are alll free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
  Operation of the network.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 5.x and 4.8 x

  Avast - home - free - 5.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• G71-340US Internet Explorer has stopped working

  I'm a gamer and enjoy the games on a couple of different Web sites. I play Fishville on Yahoo and different kinds of games on games.com. I get errors that prevent the games & I don't know if it is my computer or something else to malfunction. Basically the error comes from Fishville. The error message is:

  Internet Explorer has stopped working (and ends page)

  An add-on defective or malicious caused Internet Explorer close this webpage.

  Windows Data Execution Prevention detected an add-on tries to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on.

  I don't understand why everyone I know has no problem with this site, except me. All my friends have HP products. I received an email from me take an investigation because they pointed out that my computer stops a lot of HP. No one knows how to solve this problem or have any information about this type of problem. I really don't want to give up the game, at least I have do serious damage to my computer or am compromising my safety.

  Hello

  First, reset Internet Explorer as follows: be aware that this will remove bookmarks, modules, and the saved passwords etc

  Open windows control panel, open Internet Options, click the Advanced tab, and then click the reset button.  Click 'Yes' or 'Ok' for all additional guests needed to complete the process.

  Then, download the Flash uninstall utility on the link below and save it to your desktop.

  http://download.Macromedia.com/pub/flashplayer/Current/uninstall_flash_player.exe

  Once the download is complete, close all browser windows and start the program uninstaller.  Once done, restart the laptop.

  Then, download and install Firefox , then using Firefox, download and install the latest version of Adobe Flash.

  Close all browser windows before you run the installer of Flash.

  Start Firefox and see if your games Ok in this browser game - if they don't, close Firefox, IE opens ( See Note below ) and click the Adobe Flash even above to get a command prompt to install the ActiveX component.  Once completed, restart IE.

  Note:  If you have a 64-bit installation, make sure that you open Internet Explorer and not Internet Explorer64) and click on the same Adobe Flash link above to get a command prompt to install the ActiveX component.  Once completed, restart IE.

  If you want to use Internet Explorer 64, install Adobe Flash for this browser using the link below.

  http://labs.Adobe.com/downloads/flashplayer11.html

  Kind regards

  DP - K

• Internet Explorer has stopped working

  I just bought an HP desk top PC model 420-1040la running Windows 7 SP1 64 bit and I often get the following message when you use Internet Explorer 9 Version: 9.0.8112.16421:

  Internet Explorer has stopped working.

  Windows can check online for a solution to the problem.

  
  -Check online for a solution and close the program.
  -Close the program.

  I did not any changes or tampered with the system/hardware

  Please provide me with instructions on how to solve this problem.

  Thanks: IMJ

  Thank you all.

  After following your recommendations, I solved the problem of update of Flash and Acrobat Reader

  IMJ

• Windows: Internet Explorer has stopped working.

  Hello

  Every time I watched a video on a website/live news channel or a video onwww.cnn.com/video/ , I get a pop window that Internet Explorer has stopped working with the message "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. »

  I tried to solve this problem, including the resolution of problems with Adobe Flash Player or update of Adobe Flash Player

  but without success. What should do?

  Thank you.

  Kasse2010

  Try to use the System File Checker to scan your operating system for missing/corrupt files, perform the following steps:

  1. Click Start and type cmd in the box start the search.
  2. in the area of results, right-click cmd.exe, and then click Run as administrator. You will be asked to type the password for an administrator account. If you are the administrator or type the administrator password, click on continue. Then click on continue.
  3. at the command prompt, type Sfc/scannow, and then press ENTER.

  The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista CD.

  Method 1: Set Clear cached data in Internet Explorer method 2: reset the security settings for Internet Explorer method 3: run Internet Explorer in "no Add-ons" mode

  Check out these links

  http://support.Microsoft.com/kb/936213

  http://support.Microsoft.com/kb/923737

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I get a message saying that Windows Explorer has stopped working and when I restart it pop again.

  Hi I have windows vista basic and it worked very well until yestaday and I got a message saying windows Explorer has stopped working and when I click on restart 3 seconds later, he appears once again?

  original title: Windows Vista Basic worked fine until yesterday and now I get messages saying that Windows Explorer has stopped working.
  Hello

  Use the startup clean and other methods to try to determine the cause of and eliminate
  the questions.

  ---------------------------------------------------------------

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Internet Explore has stopped working - question of the biometric authentication service

  My Elitebook 8540p has developed a problem where I get the error message - Internet Explorer has stopped working... Turn it back on.     I am running Windows 7 32 bit.   And using IE9.

  After some internet reading, I started my services of neutralization.    I finally got down to a service that is causing the problem.

  Biometric Authentication Service Digital Persona Inc.

  When I disable the service in the services of the MSconfig System Configuration and reboot, I use internet explore without any problem.    (I've identified some Web pages which would agrivate the question.)

  The deactivation of the Service of Authenticaton of Biomitric causes the scanner to not work.     I tried to reload the driver for fingerprint reader, and the HP Protect tools Security Manager.

  Any idea how I can activate the biometric authentication Service and not IE stopped working the issue?

  j1bissig

  I had the same problem on my HP Pavilion dv7 and had the chance of getting a solution.

  I, too, put the finger on biometric authentication as the problem Service.  By disabling the service, Internet Explorer worked well; except, now, I had no finger analysis feature.  I installed the latest version and it worked for a few sessions and then the problem comes back.

  Looking at my updates, I realized that the Flash is set to update at the same time, the problem started.  I tested by activating the biometric authentication Service.  Instead, I disabled the Flash add-on in Internet Explorer and it did not work again; except, now, I had no Flash.

  Searching online, I came across this post from Adobe:

  Post on the Adobe Forum: IE9, Windows 7 64-bit Flash causes "Internet Explorer has stopped working".

  I followed the instructions in this post, including the "clean install" and reverted to version 10.3 of Flash.

  Post on the Adobe Forum: how to return to a previous version of Flash Player?

  Now, all the features work correctly.

  I hope this helps!

• How to get back to be able to send photos to send, it now tells me that the internet explore has stopped working

  I cannot send pictures with my emails... This has happened last week... The information window told me that Internet Explorer has stopped working... what caused that?

  I have a Hotmail e-mail address now... and its working fine... Please help

  To see if a fix is available

  In Control Panel (and select Classic discovered in the left pane) select reports on the problems and Solutions (problem of type in the START search box), go to historical problem, right-click of your error and choose check for the Solution.

  You can also right-click and choose Details for more information. Post these details here. The name of the Module fault is important information.

  Programs like Windows and Internet Explorer explore the host of other programs. When the addon programs have a problem the explorers blame themselves because they are the host.
   
  To disable addons for Internet Explorer.
   
  First test IE without any addins loaded: start - programs - Accessories - System Tools - Internet Explore (No. Addons).
   
  In Internet Explorer, click on Tools in the bar commands, and then Internet Options and click the Advanced tab, and then click reset.
   
  To manage addons on an individual basis in Internet Explorer click on Tools button on control bar - Manage the Addons - Activate or disable Addons.

• Internet Explore has stopped working

  Here's my situation. I had left my computer desk sitting for 20 minutes and come back that he had gone to bed. I hit the space bar on the keyboard to wake him up. Then I find all my pages explore had liquidated or something. I had used the computer very well throughout the day now he decides to give me a problem.

  I try to open Internet Explorer Windows and get this message in a little box that goes up after apparently in analyzing a problem

  Internet Explorer has stopped working

  "A problem caused blocking the program works correctly. Windows will close the program and notify you if a solution is available.

  Well, I'm lucky, I can get on my laptop to marry and makes this type.  I tried to restart my computer and whenever I try to open internet explore I get the same message. Why is this happening? Everything worked well. I saw something on something KB and it redirects to a page Web say about it. But with no way to even do anything on the Explorer how to fix this? This is not the case on this laptop so why on the desktop. They both have the same Internet Explorer and Windows 7

  I like how he says he'll let know me if a solution is available. How can you if the Explorer doesn't correctly?

  Someone at - it solutions to this problem? Thanks in advance. I hope that it is something which will be developed on its own, but whenever I tried to restart it it will not work correctly.

  To reset internet Explorer

  1. Close all Internet Explorer Windows and Explorer that is currently open.
  2. Start Internet Explorer.
     Note If you are running Windows 8.1 or Windows 8, start Internet Explorer on the desktop. Change your settings will affect Internet Explorer and Internet Explorer that you start from the office.
  3. On the Tools menu, tap or click options Internet. If you don't see the Tools menu, press ALT.
  4. In the Internet Options window, tap or click the Advanced tab.
  5. Press or click reset. If you are using Windows Internet Explorer 6, click restore default.

• My internet explorer 7 stops working and stops.

  My internet explorer 7 stops working and sometimes stops it charging but several times she sent the message that the problem could not be solved and microsoft would be notified.

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  If no joy there's something blocking perhaps.

  Start - All Programs - Accessories - System Tools - IE with no Addons - what works best?

  IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

  IE - Tools - Internet Options - Security tab - click on reset all default areas - apply / OK

  Close and restart IE or IE with no addons

  not better?

  IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
  "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

  Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
  are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

  Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
  are bad, but some can cause your question (toolbars are BHO).
  http://securityxploded.com/bhoremover.php

  Startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  Also get Malwarebytes - free - use as scanner only.

  http://www.Malwarebytes.org/

  --------------------------------

  Try these to erase corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Desktop icons not working/Getting Internet Explorer has stopped working Message also

  I'm having a problem with my desktop icons.  The first time, I use a desktop icon to enter a site when I first you register my lap top everything works but when I close the site and try to open another icon on my desktop, icons no longer highlight or open.  This just started today.  Ran a comprehensive analysis with Norton 360, but he found nothing. Also in constant trouble with my internet explorer. Download internet explore has stopped working message.  Is there a way to fix this?

  I tried your suggestion about resetting my internet explore.  Follow the link that you provided, and it worked.  All my icons work (opened and closed several times to double check). Also my internet has regained its original speed.  Thank you very much!

• Trend Micro Internet Security has stopped working and was closed

  Original title: manages all components of Trend Micro, __Internet security. has stopped working and has been __closed. __

  Have you tried to disable my windows firewall and am always get error message (manages all components of Tred Micro Internet security has stopped working and was closed)

  Hello

  You should check with the support of TrendMicro.

  Frankly it seems to ask a lot of questions, so I remove it and replace it with other more
  compatible methods. To uninstall it, and then use the removal tool from
  TrendMicro.

  TrendMicro - removal tools
  http://eSupport.trendmicro.com/pages/how-do-I-remove-old-or-new-versions-of-trend-micro-products-in-my-comp.aspx

  How can I uninstall my Trend Micro program removal tools fail?
  http://eSupport.trendmicro.com/pages/how-do-I-uninstall-my-trend-micro-home-and-Home-Office-program-if-the.aspx

  ------------------------------

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
  Operation of the network.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 5.x and 4.8 x

  Avast - home - free - 5.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.