Invalid offline activation code

Hello

I bought lightroom CS6 in May and installed on my laptop without a problem. I have recently built a computer and unfortunately forgot to buy an ethernet cable, so it does not currently connect to the internet. I went to install lightroom 6 on this desktop (which I had ordered lightroom using the CD) and followed the instructions for offline activation-(vous devez entrer un code de demande dans un ordinateur qui n'a pas internet, ce qui génère un code de réponse àlequel vous accédez ensuite à l'ordinateur qui n'a pas internet); but whenever the code is generated in my laptop, I am told by my office that "the response code entered is invalid." "Please re - enter '. Here, I was literally an hour trying to find where I could have gone wrong, but the response code that I entered, it is certainly what was given to me on my laptop. Any ideas of how I can record?

Thank you

Heather

Hi Hharris87,

As you have already tried the activation method offline, but it fails everytime you enter the response code, I recommend you try the steps here: Offline Activation.

If it still doesn't work well not want to contact our customer service on the cat for more help: contact customer service.

For more information, see:

Help FAQ: How do I contact Adobe for support?

Contact the technical support FAQ: Impossible to reach support via the link "contact us".

Tags: Adobe

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