Invalid response was received from the device

Now that I've updated my iOS 10 6plus my phone will not connect to my macbook pro. I get an error message stated "iTunes only could not connect to iPhone because an invalid response was received from the device. I removed the password and fingerprints, phone rebooted, macbook restarted and still does not.

Hi kcampagna8,

Thank you for using communities Support from Apple. We are sorry you are experiencing this problem with your iPhone. If you get an error with "an invalid response" message when you try to connect to iTunes, you can find the troubleshooting steps in the following article useful:

Check your USB connections

If you see the error 4005, 4013, 4014, learn what to door. If you see one of the errors below, you might have a USB connection problem:

  • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
  • 2000, 2001, 2002, 2005, 2006, 2009
  • An error message that includes, "an invalid response.

Follow these steps to see if the problem is with your USB cable, a USB port or computer. Try again after each step:

  1. Use the USB cable supplied with your device. If you do not, try a different cable USB Apple.
  2. Switch to a different USB port on your computer. Do not connect on your keyboard.
  3. Plug it into another computer.
  4. If you still see the error, you can check for any other problem USB, with the third-party security softwareand the problems with hardware.

If the problem persists, contact The Apple support.

Get help with iOS update or restore errors - Apple Support

Concerning

Tags: iTunes

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