iOS 10 no sound from the speaker of the ear or EarPods

After update of iOS 10 (in 6 s iPhone and 5s) I have a problem then to make or receive calls. Most of the time it is no sound from the speaker of the ear or EarPods and I have to press the speaker during calls to listening. To get back what I have my iPhone and open it again. This seems to happen after that I used once the EarPods.

Be aware that I have consume EarPods in 90% of my calls and iOS 9 I had no problem at all.

Hello Billy78GR,

Thank you for using communities of Apple Support. It is my understanding that you met the receiver and headphone audio problems after update to iOS 10. I know that it is extremely important to be able to hear others during calls. I'm happy to help you to get this resolved with you.

First of all, I recommend you restart. This can solve many unexpected behaviours. Follow the steps below to restart.

  1. Press and hold the sleep/wake button until the Red slider appears.
  2. Drag the slider to turn off your device completely off.
  3. Once the device turns off, press and hold the sleep/wake button again until you see the Apple logo.

Restart your iPhone, iPad or iPod touch

As you use the headphones on most of your calls, I recommend checking and removal of dust or debris from the helmet. If the problem persists, please refer to the additional steps in the link below.
If you do not hear a person, a call or a voice message or if the sound is not clear on your iPhone

Have a great day!

Tags: iPhone

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