IOS 9 E-mail to Exchange customers - can not download

Our basic problem is that we are not always able to see photos sent from any of our Exchange Server e-mail clients jpg or PDF attachments in Apple Mail application.  Sometimes it works, sometimes it doesn't.

We are a small general business with around 15 users.  Since December and upgraded to IOS 9 on our IPads (4th gen) and used IPhones in the field, we had intermittent but persistent problems with view and/or download the jpg and PDF files in our Exchange 2003 client emails.  Support Apple says of course that it is not a hardware problem because we are connect and send emails. They say that we need to install all THE updates that are available for our Exchange Server 2003.  But since Microsoft is no longer something before 2010, which will not happen until we get a very large influx of support jobs/cash and move to Exchange Server 2016 on new hardware.

How can we solve this problem, using software and hardware?  The same WORK emails with attachments are very well using other ISP/Email accounts on these devices.  It seems that with our WORK Exchange Server emails run on IOS devices.

Our field technicians take photos with various devices and/or create reports PDF (daily reports) of Word files.  These are distributed by e-mail to managers, which some use only their iPad or an iPhone to view / read and comment.  Some of them are more able to see those attachments!  Spare normally views other messaging platforms (Outlook on PC, Windows or Android phones).

Until we went from IOS 9, emails with attachments devices went well.  But lately, more often than otherwise, the email will arrive with a note on the bottom saying: "this message has been downloaded as text", with a complete button 'download the Message '.  Sometimes (perhaps with small pictures and attachments) will continue on its own and show the electronics complete with photo or a PDF document and be good.  But now sometimes the photo or document can "flash" on the screen and then disappears and appears an icon with the name of the file attached at the bottom of the email.  Clicking on it does nothing to the email.  While in this case, the "Hourglass" animated icon shows at the top of the screen as if something is for download.  This may disappear in a few seconds/minutes, or not.  Still no Visual on the attachments.  Closing the Email of IOS and back can now show the email with the attachment or it may not.  As I said, it's incompatible, intermittent.

Sometimes, when you click on the link 'Download the Message' full and then the icon for the attached file, the icon will be slightly grey-out, and then come back without doing anything (showing the photo or document).  Other times a message has popped up saying "Cannot download attachment" and the e-mail has no value.

We have deleted and reinstalled the IOS and e-mail Exchange Server represents a couple of times now (to Apple and Apple Support recommendations community), with no improvement in the stability of our WORK emails with attachments on devices IOS 9. More funny, ads appear very well in our emails, even with embedded graphs!

Would this be a major revision to the email Manager 9 IOS, which is no longer allows devices to store e-mails locally, to have available to see again without having to re - download, but requires that each email to be downloaded from the server whenever read?  This would save local storage, but it will overload our Exchange Server considerably.

A lot of things going on, none of which are compatible.  Please help if you can.

I was wondering if you had any luck with this?

We have exactly the same problem

Dan

Tags: iPad

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