IP phone agent

Similar Questions

• CSQ or SKILL information in IP phone Agent

  Hello

  I use IPCC Express Enhanced 4.0.4 CSQ 9 and 10 skills

  Is possible to see agent what the CSQ or skills has been chosen by the appellant using the IP with ADC 6.1.4 phone Agent you

  I want to have the same information displayed in Figure 5. Cisco Unified phone Agent Skill statistics display available in the following link, but I think is available in Version 4.5 (is correct?)

  http://www.Cisco.com/en/us/products/SW/custcosw/ps427/products_data_sheet09186a0080091de7.html

  Thanks in advance

  André Lomonaco

  Yes, it is only available in version 4.5

• IP phone Agent state

  We currently have IPCC Express deployed 3.5 with 4.1 CM. Using the IP to connect to the queue phone agent. However, when an agent who is willing is missing an appeal in the State of the agents queue is not automatically changed for is not ready and the queue continues to present the call to the agent. How to configure the IPCC to change the State of an agemt to not ready when they miss a call.

  Open the SubsystemRMCM.properties file in the c:\program files\wfavvid folder. Check the following settings. Line: agentUnavailRNA = true

  If it is false, you will need to change to true and restart the engine.

  Good luck

  Steve

• IP phone Agent Login

  Hi all

  We use a 4.0 (5) IPCCX bonus for our call centres. CRS Server meets with CCM 4.1.3.

  I can set up services in CCM so that Agents can connect through an IP phone. Extension mobility of IP phones users. So before a connection Agent for answering calls, it needs to connect to the phone for its extension as a normal of the IP phone user. Then the agent should connect to answer calls to the hotline.

  Problem:

  After connection via IP Phone Agent agents, the phone screen shows CSQ Stats, the ID of the Agent and queued calls waiting. When an incoming call and agent answers the call, the phone screen switch back to the Extension mobility login window. When agent ended the call and put down the phone, the display of the telephone remains in the connection window Extension mobility. Is there a way to make the phone screen to return to the window of the Agent?

  Help, please. Thank you.

  When you run Extension mobility in IPCC Express, to implement these actions regarding the association of the device:

  RMUser associated with all the phones that an agent has the ability to use the phone needs.

  Associate the agent Extension mobility profile.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml

  Refer to the connection of a single button.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

• IP phone Agent in HA environment

  We have IPCC 4.05 has.

  To use IPPA in an environment HA will create 2 intellectual property services in Bishop's call.? 1 service pointing to each server?

  Or is there a service that can be used that will try a server then Server B?

  Thank you

  Trae

  Trae,

  You are right, you will need to create two Services of IP telephony in call manager. 1 service pointing to each server UCCX.

  I saw a few attempts to use DNS or server load balancing to work around this problem. However, at the end of the day setting up two services seem to work best.

• ICT Agent OS Desktop and IP phone connection...

  Hi all

  Is it possible to use the connection IP phone or something similar to log agents in groups of skills via the handset if/when the Office CTIOS Toolkit isn't available? (Computer problems etc...)

  We use the IPCC Enterprise 7.1 (4).

  Thank you

  IP phone Agent service is supported only with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to the IP phone Agent, so you will need to contact them for this.

  HTH,

  Chris

• Cannot route calls to agents

  Need help, please.

  What should I do to route calls to the skill of the agent group in ICM?

  When I put script just a label - it works fine, when I put the skills group - nothing works...

  I try to call of the ip phone to the ip phone agent through point of road CM in LABORATORY

  What I've done wrong?

  I did everything according to the guides of the CIM:

  Added labels agents, services, skills, target of the device groups, and he attributed all with each other

  But I don't understand why I have to assign network trunk group to the Group of skills or services?

  Thanks

  Alex

  The script has successfully validated without errors?

  You watch the script to see where it fails? It is a failure to the skillgroup node?

  Do you have any officer connected and ready to accept the call to this skill?

  You assign it NTG to the operational skills or services. You create routes for skills / services and when you reference a skill in the skillgroup node, the corresponding route will automatically select when you close the node.

  If you don't have the loan officer in this talent and the script fails on the skillgroup node, check the target config (devType CiscoPhone /DN XXXX) device

  In addition, the telephone set itself must be associated with the "pguser" in call manager. Will this work?

  Please rate of messages

• Agent need to press '1' when there is an incoming call

  As part of the call center, there are many agents who take calls. All except one, had a problem. The need for agent Exception to press '1' every time there is an incoming call. All Agent of COD profiles are configured in the same way. What could be the reason?

  The agent has their preference to play an ad. Check their preferences, next to their phone number is a checkbox to play ad. You can also see this in the administration tool on the tab phone agent.

• OfficeJet Pro 6830: Remove old HP printer connected

  I just received and installed a 6830 JO reconditioned to replace under warranty.  I want to remove the old connected HP printer, but REMOVE PRINTER link is grayed.  Any suggestions?

  Hey @racerbrb,

  I see that you have some problems with the removal of your old connected HP printer. For this issue, you will need to contact HP Cloud Services directly. You can do this by clicking on this link and fill in the form below. If you have an instant account of ink that has been saved to your original printer, make sure you leave the chat or phone agent know immediately so that you get to the correct service.

  Please let me know if they are able to help you with the removal of the printer. If you get all solved, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Error printhead HP Photosmart 7520

  So I bought a HP Photosmart 7520 over 3 months ago and about 2 weeks ago I got an error saying that there is a print cartridge error. I could get of it and fine print, but it is gradually degraded until whenever I turn on the printer it says that there is a printhead error and it's not moving from here. It connects to the WLAN because the blue light is on continuously and makes noise, but I can't seems to dump in the error message. Help! I contacted HP and they said that there was no problem of the printer and that he had a problem with my computer and I had to get it fixed. Now it is fixed will cost me more that he'll buy a new printer. I mean, I bought a photosmart older and who did not break up because of software glitching butbecause he fell of my office.

  TO remedy this I considered reinstalling windows and going through the trouble to reinstall everything or do I have to change my SSID for my wireless network. Who's going to do me any good?

  I really need help, and I don't want to have to buy a new printer, I'vehad decent luck with HP products, but after 2 months, its pretty sad. I could really switch to Canon, but I did not like the nice things, this printer could do.

  I do not recommend the use of unconventional measures to clean the print head, because then you would not be eligible for a replacement, if you are still in warranty.  I offer this link as a last resort, but it can't really fix the problem you are having: "black ink not working do not.

  I think that if you call technical support at another time during the day, you will have more chance to reach a true professional. If this is not the case, let me know and I'll send you a link on where to buy a new printhead from the printer. The link in my previous post includes the same steps that a phone agent must follow to confirm the replacement so don't be aware, you may need to repeat these steps.

  Are you still in warranty?

• Delete the user RMJTAPI account...

  I have a strange problem where I am required to remove and then re-create the account rmjtapi on our server of the IPCC. It is a network of production of about 50 agents from 05:00 to 12: every day.

  If I remove and then re-create the account of rmjtapi, it deletes all agents as well? Can I set up each agent from scratch again?

  You can delete and recreate rmjtapi user without any problem. Agents config is stored in the DC directory. After creating the user rmjtapi just assign phone agent to this new user.

  --

  Kind regards

  PK

• MAN B - ACD sounds no response

  Hello

  I have tests the functionality of ACD - B in the CME and have a bit of confusion about how it behaves.

  I have a Setup/ACD-company to ring phones (more long inactivity).

  Is there a way to get to where the caller hears not ring until a phone agent answers similar to UCCX behavior?

  If a phone agent is an appeal and this appeal was directly to their extension and not the ACD/hunt-group, the grouping of positions-ACD/try always return a call, even if they are on the phone. It is originally the call waiting signal that can happen to the officer and the appellant to hear ringing; should not the grouping of positions-ACD/see their extension is in use and not give them a call or knows only on calls that were delivered to the ACD/hunt-group?

  Configure this appeal under ephone-hunting.

• SIP Dialer with voice gateway using the FXO Ports

  Hello

  We have a laboratory UCCE consisting of an outgoing SIP dialer and a h323 2811 voice modem router with 2 FXO ports. The Dialer reserve an agent and sending the call to the bridge, but the call fails immediately with the bridge return a "404 not found" error to the Dialer. Call directly from a CUCM extension attempts to connect successfully through the FXO. Any thoughts?

  IOS Ver - T4 15.1 (3)

  UCCE worm - 8.5.4

  The gateway configuration:

  version 15.1
  horodateurs service debug datetime msec
  Log service timestamps datetime msec
  no password encryption service
  sequence numbers service
  !
  hostname LAB-RS-ING_VXML-GW
  !
  boot-start-marker
  boot-end-marker
  !
  !
  logging buffered 50000000
  no logging monitor

  !
  No aaa new-model
  no location network-clock-participate 1
  !
  voice-card 0
  !
  voice-card 1
  dspfarm
  !
  dot11 syslog
  IP source-route
  !
  !
  IP cef
  !
  !
  !
  IP host mediaserver 10.15.80.83
  No ipv6 cef
  Authenticated MultiLink bundle-name Panel
  !
  !
  !
  !
  !
  !
  Circuits-port FXO group
  hunting-sequential diagram
  !
  !
  !
  voip phone service
  No IP trust to authenticate
  h323 connections allow h323
  allow connections h323 to SIP
  allow connections sip h323
  allow sip to sip connections
  no service additional sip refer
  service additional media - renegotiate
  signs before any
  H323
  Modem passthrough codec g711ulaw nse
  SIP
  interface FastEthernet0/0 source control binding
  bind media source interface FastEthernet0/0
  header-passage
  !
  voice class codec 1
  g711ulaw codec preference 1
  preferably 5 codec g729r8
  !
  vocal h323 class 1
  H225 timeout tcp establish 3
  !
  !
  !
  !
  translation-article 99 of the voice
  rule 1 / ^ 4 / /334/
  !
  !
  voice translation-profile PROFILE_TO_CVP
  translate called 99
  !
  !
  Crypto pki token removal timeout default 0
  !
  !
  !
  !
  Archives
  The config log
  hidekeys
  !
  !
  !
  !
  !
  !
  !
  interface Loopback0
  255.255.255.255 IP address 172.20.1.1
  !
  interface FastEthernet0/0
  IP 255.255.255.0
  automatic duplex
  automatic speed
  !
  interface FastEthernet0/1
  IP 255.255.255.0
  Shutdown
  automatic duplex
  automatic speed
  !
  !
  Router eigrp 15
  10.0.0.0 network
  Auto-resume
  !
  IP forward-Protocol ND
  !
  no ip address of the http server
  no ip http secure server
  !
  IP route 0.0.0.0 0.0.0.0 10.x.x.x
  !
  !
  !
  !
  control plan
  !
  !
  voice-port 0/0/0
  Ports FXO 1 trunk group
  surveillance cut dualtone Mid-communication
  output attenuation - 3
  no echo - cancel enable
  No non-linear
  No vad
  broadcast-maximum: 250
  broadcast / nominal 200
  minimum of playout / high-delay
  broadcast-delay mode fixed
  call waiting times - disconnect 5
  timeouts wait-version 5
  connection ÉRA 4930
  4930 description
  !
  voice-port 1/0/0
  2 ports FXO trunk-group
  surveillance cut dualtone Mid-communication
  output attenuation - 3
  no echo - cancel enable
  No non-linear
  No vad
  broadcast-maximum: 250
  broadcast / nominal 200
  minimum of playout / high-delay
  broadcast-delay mode fixed
  call waiting times - disconnect 5
  timeouts wait-version 5
  connection ÉRA 4198
  4198 description
  !
  voice-port 0/0/2
  !
  voice-port 0/0/3
  !
  !
  !
  profile MGCP default
  !
  !
  voice POTS dial-peer 1
  incoming called-number.
  direct line to inside
  !
  Dial-peer voice 2 voip
  session protocol sipv2
  incoming called-number.
  codec voice-class 1
  no class voice sip reset timer expires 183
  DTMF-relay h245 alphanumeric
  No vad
  !
  Dial-peer voice voip 4198
  destination-model 4198
  session target ipv4:10.15.80.81
  codec voice-class 1
  h323 voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  no class voice sip reset timer expires 183
  DTMF-relay h245 alphanumeric
  No vad
  !
  voice pots Dial-peer 301
  trunkgroup FXO Ports
  Description * MIA local calls *.
  destination-model 305 [2-9]...
  alert progress_ind activate 8
  progress_ind enable progress 8
  direct line to inside
  prefix 305
  !
  Dial-peer voice voip 4930
  destination-model 4930
  session target ipv4:10.15.80.81
  codec voice-class 1
  h323 voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  no class voice sip reset timer expires 183
  DTMF-relay h245 alphanumeric
  No vad
  !
  Dial-peer voice voip 7000
  Description of Agents
  destination-model 7...
  session protocol sipv2
  session target ipv4:10.15.80.81
  codec voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  no class voice sip reset timer expires 183
  !
  Dial-peer voice voip 9999
  Phone agent test description
  destination-model 9999
  session protocol sipv2
  session target ipv4:10.15.80.81
  codec voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  !
  Dial-peer voice voip 1444
  Phone agent test description
  destination-model 1444
  session protocol sipv2
  session target ipv4:10.15.80.81
  codec voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  !
  voice pots Dial-peer 303
  trunkgroup FXO Ports
  Description * LD calls *.
  destination-pattern 1 [2-9]...
  alert progress_ind activate 8
  progress_ind enable progress 8
  direct line to inside
  Forward-digit 11
  1 prefix
  !
  voice pots Dial-peer 302
  trunkgroup FXO Ports
  Description * MIA local calls *.
  destination-model 786 [2-9]...
  alert progress_ind activate 8
  progress_ind enable progress 8
  direct line to inside
  prefix 786
  !
  voice pots Dial-peer 9
  destination-model 91 [2-9]...
  alert progress_ind activate 8
  progress_ind enable progress 8
  direct line to inside
  port 0/0/0
  Forward-digit 11
  !
  !
  Dial-peer voice 1400 voip
  Description of Agents
  destination-model 14...
  session protocol sipv2
  session target ipv4:10.15.80.81
  codec voice-class 1
  voice-class sip rel1xx taken in charge "100rel.
  !
  !
  !
  !
  !
  Line con 0
  line to 0
  line vty 0 4
  opening of session
  transport of entry all
  !
  No Scheduler allocate
  end

  Do you have installation trunks in call to the dialer Manager?

• Acrobat 9 Pro doesn´t work more

  I have an iMac, 6 years old and running Mac OS X 10.6.8. I work with Creative Suite 5. Two months ago, I restarted my computer with Time Machine. Everthing works fine, but Acrobat 9 Pro no longer works.

  Always come a window that says "Package product activation - Acrobat has been installed as part of a package. Start to activate Adobe Acrobat another component of this package (e.g. Adobe Photoshop)". I tried several times with Photoshop INdesign and so on without luck.

  I also tried to install it again, but it's the same.

  I'm a little upset on adobe CS5 support. I have to pay for a good phone agent who could help me. But I could not find any support.

  Someone at - it an idea?

  It would be nice to hear from you, perhaps a useful link. So far, I couldn't find anything. Thank you.

  You must uninstall all cs5.

  clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Restart your computer

  well install cs5 using the installation files, no time machine.

• Reminder in Group application

  In the application of COD/CRM grouped using reminders, I try to understand how a reminder is sent to an agent. I tested this feature and concluded that when a reminder is left and an agent becomes available, the agent receiving the call will be unavailable and answer buttons and the decline on communication tools become available, but agents phone does not ring automatically. The agents telephone does not ring until it clicks on reply.
  
  What is the expected features?
  
  I expect that when the agent became available, the phone of agents would sounds and that they would be linked to the appellant.
  
  Is there a configuration change that can cause the phone agents automatically sounds a reminder?
  
  Thank you

  Jim,

  Unfortunately there is no way to auto does not accept a reminder. The agent must click on the 'accept' to get the phone to ring.

  Dave Shuger