iPad connects via bluetooth

I'm trying to connect iPad my wife via Bluetooth to my laptop running Win 7 Home Premium.  I see the device in the list but it marked that requires troubleshooting but the device cannot be repaired... and drivers do not exist... is this even possible?

Hello

1. What is the full and exact error message?
2. where you can connect to the Ipad without any of the issues earlier?
3 did you recent hardware or software changes to your computer before this problem?
4. are you able to connect to other devices via Bluetooth?

Please answer these questions that might help us helping you better.

Connect the Ipad to the computer and try to run the hardware and devices Troubleshooter and check.
Reference:
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Tags: Windows

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