iPad stuck on the cloud backup. Cannot be reset

Hi it seems ipad got stuck on the backup window. I tried to hold the power button to restart, but it does not allow me to go further and gets stuck on this window only... Appreciate any help

Is this a popup saying that "this device did not support upward to...» ' ? If it's that have you tried a soft-reset/reboot: press and hold buttons sleep and home for about 10 to 15 seconds (ignore the "slide to power off" if it appears), after which the Apple logo should appear and the iPad should restart.

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