IPCC-Callmanager redundant

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• difference between gateways, voice and Porter

  Hello

  Someone might well want explain (or provide a url link) the main difference between the voice gateways and a guard?

  Concerning

  Hello

  Your best source of information is the book of Cisco Press 'Cisco Voice Gateways and guardians (GWGK)' which explains these 2 more in detail. I have included information to help...

  The role of voice gateways:

  In a VoIP environment, voice gateways are the interface between a VoIP network and the public switched telephone network (PSTN), a private branch exchange (PBX) or analog devices such as fax machines. In its form the simplest, a voice gateway has an IP interface and a legacy phone interface, and it manages the many tasks involved in translation between protocols and transmission formats.

  At least one gateway is an essential element of any IP telephony system that interacts with the PSTN or analogue devices. In addition, when the front doors are configured correctly, many can resume when it is inaccessible to a Cisco CallManager.

  The gateway that enables communication between the two networks by performing tasks such as these:

  Interfacing with the PBX and the PSTN or IP network.

  Support IP call control protocols, more than time-division multiplexing (TDM) call control protocols.

  For calls between VoIP and PSTN closing networks and REPETITION of the call media and noting the call setup and teardown artist.

  Providing additional services, like call hold and transfer.

  Relay of DTMF multi-frequency (DTMF) tones.

  Supporting modems and analog fax via the IP network.

  In a Cisco CallManager network, a gateway must also do the following:

  -Support the CallManager redundancy in replacement of spare CallManager.

  -Support survival call when no CallManager is available.

  Gateways communicate with other gateways, guards, their end points or their control agents, such as Cisco CallManager call or a PBX.

  Protocols that use Cisco gateways for voice signaling and media are:

  Media Gateway Control Protocol (MGCP)

  H.323

  Session Initiation Protocol (SIP)

  Skinny Client Control Protocol (SCCP)

  Real-time Transport Protocol (RTP)

  The role of guardians of the voice:

  Access controllers help scale of large VoIP networks. Businesses that are geographically dispersed, networks of voice, or that have become so important that they are difficult to handle, could opt to segment their network. In a network of CallManager, you can create multiple clusters. In this case, you need to configure a full mesh of connections via the WAN IP to connect all segments or clusters. You need to configure the dialing information for each remote location on each bridge and CallManager cluster.

  It is preferable to use the guards. In a network that has doormen, trunks are necessary only for the keeper and the goalkeeper keeps information of remote endpoint.

  When you use access controllers, gateways and CallManager to register with their goalie. Doormen divide the network into 'zones', or groups of devices that fit to a particular access controller.

  When an H.323 gateway receives a call that is intended for a remote phone, he asks the guard for the location of the endpoint.

  If the call is for a different area, you can configure the guardian to allow it only if sufficient bandwidth is available. In more complex networks, you can use a directory gatekeeper to maintain information on all areas.

  You can configure routers Cisco with the Cisco IOS appropriate as guardians H.323.

  Please note the useful messages...

• IPCC 4.0.4 1-server for the installation procedure 2-Server w/HA

  Does anyone have the correct procedure for a Server 4.0.4sr1 monkey (still running MSDE) to a fully redundant dual server, configuration of availability very?

  Will this work?

  1. remove existing SR1 4.0.4/MSDE server (I have to?).

  2. install the SQL/Execute SQL utility on primary

  3. install CRS on the standby server

  4 install the utility SQL SQL/Run

  5 Install SR1 on both boxes

  6. active components on the standby server

  7 active Editor.

  Am I missing something? Measures of out-of-order?

  Thanks in advance

  This URL should help you:

  Release notes for Cisco Customer Response Solutions 4.0 (4):

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_4_0/English/Relnotes/crs404rn.PDF

  The IPCC with CallManager compatibility in the following document.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Release notes for Cisco CallManager 4.0 (2) on the Cisco ICS 7750:

  http://www.Cisco.com/en/us/products/HW/voiceapp/ps967/prod_release_note09186a008031486e.html

• Failover of the IPCC

  I installed 2 x IPCC Express servers secured a master and a slave. All the components are evidence of status as a service. A watch as the service master and the other as the slave service. Yet when I take the master offline to test the redundancy noone can long in IPCC. The message I'm getting is selected IPPA service is not active. Select another service of the FPBA. If anyone can help.

  Concerning

  The f

  Try:

  Check that all the CAD services are running, that Tomcat with IPPA service is running.

• BADialer looking for off Callmanager XML file?

  What's up with that? Don't have I not done anything on the CallManager?

  Documentation is really STINKS for the range of the IPCC business products, or is it just me?

  The documentation is usually abundant when it comes to the IPCC Enterprise. Have you visited this website:

  http://www.Cisco.com/univercd/CC/TD/doc/product/ICM/index.htm

  It contains all the documentation you need.

  As for your specific problem, take a look at this doc, to half way down is most likely your problem.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps524/products_tech_note09186a008049a24c.shtml

  Please evaluate the useful messages.

  Andy dignan - berbee

• IPCC Enterprise/Express without Office

  Dear professionals,

  All those put implement IPCC Enterprise/Express without the Desktop agent tool? Simply a Cisco IP phone?

  A particular customer refuses to update their dumb linux terminals. They think that windows translates more distractions. Any way around this?

  Thank you!

  Yes, you have an option of creating service Agent on CallManager IP phone and have agents of the IPCC directly login on the phone without office. Take a look at this doc for more details of configuration:

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_5/English/admn_app/cad_inst.PDF

  HTH, please rate all useful messages!

  Chris

• Deployment of high availability of the IPCC 4.5

  In a future HD architecture implementation, the voice service will provide CallManager 5.0, that will integrate with 4.5 of the IPCC. 4.5 (required with 5.0 CM) IPCC does implement a high availability. How can we ensure that technical support continues to operate if the IPCC goes down? One possibility might be to configure CM such that if the IPCC goes down, all the number of help desk calls are automatically and immediately headed to a group (which includes all extensions help desk). This redirection can be configured in CM? Is there a better option?

  Thanks in advance,

  SB

  This is your best bet. On the road Points for your call center just put the call before busy, no answer and failure to the fighter pilot. Thus, when the IPCC Express Server is down it will sent to your fighter pilot.

  Please evaluate the useful messages.

  adignan - berbee

• CCM4.1 (2) sr1 with IPCC 3.5 Expr.Co-Res and IPCC Express 3.5

  Hallo,

  I installed sr1 CCM 4.1 (2) IPCC expr. 3.5 Res Co.

  Now I will connect Express.com (MCS7825) of the IPCC.

  Is it possible to run

  IPCC Express 3.5 Res Co and

  IPCC Express 3.5 (MCS7825)

  at the same time?

  Thanks in advance

  Concerning

  Hello

  You want to point living CRS and Standalone CRS on the same Cisco CallManager? If so, yes you certainly can point several CRS to CCM. But, you need a different configuration for each CRS Server profile. Profile repository can be shared between the two CRS servers.

  Concerning

  Yogi

• IPCC Express Office supervisor cannot connect you

  I install IPCC Express (Enhanced) 3.5 with CCM 4.1.

  I configured 3 users like angets. All of these users can connect to the agent's office.

  I set up one of these users as a supervisor help administrator as well as management of CRS users.

  But this user still can't connect to the supervisor. I get the message 'invalid password'.

  But understanding mu, is that if the password is wrong, it can not even connect as an agent?

  Any idea what went wrong?

  Hello

  For the contractor, regardless of its pw in callmanager, her initial supervisor login pw is identical to its connection. For example, if its login is nkariyawasam, even if your pw in CM is 12345, you will need to connect with the nkariyawasam username and the same password during your first login.

  Hope this helps,

  Jim

• Design CRS in IPCC Express 3.5 question (3)

  We'll go to implement 5 lines (saying 1111, 2222, 3333, 4444, 5555) using IPCC Express 3.5 (3). However, we only put all these 5 direct line numbers calls in the same CSQ. And we will define different priorities to these 5 numbers from direct line such as all calls be answered firstly with 1111. How to implement this scenario? Thank you very much.

  (1) triggers have nothing to do with CSQs, triggers, it is allowing CallManager transfer a call to CRS, you can have as much as you want pointing to the same scripts

  (2) you can create 5 separate scripts if you want, I think that it is easier in a script.

  I have attached the script for you, any questions?

• IPCC with other managers to call seller

  Can anyone provide information on the covering of the IPCC with the other providers (legacy) CallManager? Is there a list of suppliers that the IPCC is compatible with? What components are required for the integration/interfaces?

  IPCC is also purely based IP... IPCC can run on phones without IP (RJ45 ports)? How? -purely novice I know...

  The suite is called the IPCC when it integrates with Cisco CallManager, otherwise it is ICM. ICM's former product Geotel, which was acquired by Cisco in the end of the 1990s, it has been around for awhile and it integrates with many such as Nortel Symposium, Nortel Meridian, Concerto CLSA formerly spectrum Rockwell, Aspect, Avaya Defnity, Alcatel, Ericson, Siemens etc.

  In order to integrate these sellers next to the CIM server you PG (periphial offer) for this provider.

  Order this doc:

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1001/c1225/ccmigration_09186a008041ef29.PDF

  and this link for the integration docs:

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1001/prod_technical_reference_list.html

  Chris

• 3rd party IVR on the IPCC system

  Can I install a VRU PG in interface with a 3rd party IVR on a stand-alone server and use it with the system of the IPCC or am I going to use enterprise deployment? I have an IP - IVR for Files

  You will need to use the enterprise deployment to use 3rd party IVR. The deployment of the system of the IPCC is very CallManager/IP-IVR specific - it can even use Cisco Voice Portal.

  If all calls must go through 3rd party IVR before arriving at the IPCC, there may be other options for these calls handled, such as terminate your RTC on the SVI penetration or routing calls through the IVR using intellectual property, although you'd invariably end up with some call tromboning using these methods.

• Link between ITC and CallManager Server

  Hi list;

  The link between the CallManager and the CTI server is done via JTAPI or one Trunk IP (as gatekeeeper of access using H.323 or SIP controller and so on)?

  Concerning

  Bilal

  Bilal,.

  If you plan to deploy the IPCC with Avaya or Nortel, he has no problem using CT Connect as a CTI server. In this case you don? business ICT or CTIOS need t. I have a deployment with ten Avaya Definity and ICM is used for intelligent routing between the ten Avayas and Envox CT Connect is the CTI server for the agents.

  You can not use CT Connect with the IPCC and CallManager, for later call center, because CT Connect do? do not provide Contact Center functions: login, logout, ready, etc. With the IPCC and CallManager, you can use CTIOS.

  For Avaya, Nortel and other OBXs, Envox CT COnnect provides functionality to connect, disconnect and change the status of the agent. For CallManager only provides functions of phone or the duties of the agent.

  Juan Luis

• A few questions about CCM and IPCC Express

  Dear Sirs,

  The integration of the IPCC 4.5 Call Manager 4.2 is possible?

  Please tell me the difference between the versions Standard, Enhanced & Premium of IPCCX?

  Please guide me in this regard.

  Best regards

  Ahmad Manzoor

  There is no difference in the feature sets, the difference is that 4.5 works with CallManager 5.X, where IPCCX 4.0 works with CallManager 4.X.

  There is no other deifference outside integration.

  If you have the 4.2 CCM then to buy IPCCX 4.0.

  Chris

• IPCC Express - step of reading DB with variables

  Hello

  With the help of the IPCC Express 4.0.5. I have a DB reading step that takes call coverage of CallManager information on specific extensions. "Selection field" tab I have:

  In this case, he pulls the info for extension 66960 successfully. What I really want, is to replace '66960' with a variable that gets defined earlier in the script.

  Does anyone have experience with this? I can create a variable of string called 'test '. However, if I can replace "66960" $test I get an "undefined SQL statement variable: test" error message.

  Any help appreciated.

  Thanks - Rob.

  You can control if you have a return transport after that the variable 'test' in the db read step. If so, removing the same will save the step with the variable in the query without any error message.