IPCC can pass the caller to a mobile phone ID?

I have a script that during off-peak hours, transfer callers to a mobile phone that is answered by a technician. I have a request to the technician to have ALI on the mobile phone. Demand occurred because he missed a call from our ISP and when he tried to call the missed call the number back, he saw was our main number and no voice message was left.

Is this possible? If so, how could I do it?

I know that we have currently to override Caller ID with our main number of the "call transform mask party" on the browse list.

Any help would be appreciated.

Thank you.

You can set your MAC to achieve this. There are two options:

1. change the RL not to transform the call number, however, it will affect everyone.

2. If you have a CCM 4.0 or higher you can proceed as follows:

Create a new list of road that points to the Gulf war, don't do any transformation

Create a new pattern of route for outgoing calls, place it in a new partition,

Create a new CSS that has access to this partition

Assign this CSS to ports CTI associated with this jtapi group used by the application of the src

This way when the CRS needs transfer a call outside it will use difrferent list of route, which does not perform the transformation.

I hope this helps.

Chris

Tags: Cisco Support

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