IPCC Express 3.5 licenses

Similar Questions

• CRA and IPCC Express

  Hello

  ARC is required for the deployment of the IPCC Express Premium? In the demo flash, Application Administration, customer response was used to display the reports of the IPCC Express in real time. Is there another way to display these reports, if the CRA is not installed?

  Thanks in advance.

  Mike

  Mike,

  The CRA is an engine which includes IP/IVR and IPCC Express, the queue manager. Depends on your license, you can run one of these products.

  So, you have the CRA administration web page. You can access the reports in real time through the supervisor page: http:///AppSupervisor. You add a user to the CRA with supervisor privileges in order to get the page of supervisor.

  Hope this helps,

  Juan Luis

• IPCC express 3.5 ensures cold

  I am planing to create a coldstandy by hard drive RAID mirroring IPCC express server, do I need another copy of the license for her file? Thank you

  With IPCC Express 3.5, the standby server cold is an exact copy of the IPCC Express primary server. Therefore, you will need to make a copy of the license file and load on the backup server during the installation. Because you create the good image miroring RAID. A copy of the license file will be automatically copied to.

  As the standby server cold is an exact copy of the primary, including the IP address, only the primary or standby mode can be active on the network at any time.

  I enclose a link to the design of IPCC Express 3.5 guide. Please refer to the call of the "Design for high availability Considerations" section. Page 34 describes exactly what it takes to configure the standby server cold.

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1846/C1028/cdccont_0900aecd800f351c.PDF

• Wrap the stopwatch for IPCC Express

  I've seen a number of conversations about the film the timers being availible in IPCC Express 4.0 so that you can put a delay after an agent ends a call before taking another.

  I've not seen this in the documentation. Is this availible and if yes, how do you implement it?

  Thanks for your comments.

  Its configured in the section Contact Service queue. See the attached picture.

  Please evaluate the useful messages.

  adignan - berbee

• Codec on IPCC Express problem

  Hi Pros,

  I have an improved Setup IPCC Express 4.0. Now, I had chosen G.711 as codec for IVR prompts during the CRS installation. Is there a way I can change the type of codec G.729 without reinstalling CRS. And also, can I use transcoding services if my correspondent uses G.729 & IPCC Express uses G.711 as IVR calls.

  Kind regards

  Pratik

  You'll need to re - run the installer to change to G.729.

  Yes, you can use the transcoders for transcoding between codecs.

  The rate of post useful!

  Chris

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• IPCC Express ver 3.5.3 OS Version?

  I have a client who is re-installation of their software of IPCC on a newer server. Can they install OS worm 2000.2.7 more service packs first, or what I need to install a version (2000.2.5) earlier, install IPCC Express 3.5.3 and then upgrade the operating system?

  Thank you

  Dave

  Hello

  You must install OS 2.7 more service packs first and then proceed with IPCC Express 3.5.3 installation.

  Also see the matrix of compatblity for OS versions supported for Ipcc Express.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Concerning

  Srikanth

• IPCC Express scripts custom Variable

  Hello

  Within the IPCC Express 3.5 (3) can define a variable that I can refer in many scripts?

  For example; I could define a variable to 1 on a script1 and then on another script2, I an IF statement, referring to this variable in script 1.

  I can't find a method to do this.

  Thank you very much

  D

  This is the case even with 4.0.

  Guys look at the script repository

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_implementation_design_guides_list.html

  Discover the scripts State_Check and State_Update under the IP - IVR folder, that's exactly what you want to do.

  I create a similar script for a client who needed to set the variable to the fire drill and redirect all calls in line waiting and again to voicemail when the variable is defined, in all the scripts of the IPCC, I used the State_Check as a subflow at the beginning of the script, and then in the loop of the queue.

  HTH,

  Chris

• IPCC Express 4.0 (4) SR01 installation problem

  Hello

  I tried to install the SR01 for 4.0 (4) IPCC Express using BARS, and in the fourth step of the Restore Wizard, when I run the tool to update CRS, a popup asks me to locate the patch file. Once I located the SR .tar file, an error message prompts the system fails to copy the contents of the .tar file.

  The BAR is installed in the same machine that CRS, is the cause of this problem?

  Make sure that there are no spaces in the path to your directory i.e. c:\patch update. Make the path to the c:\patchupdate square.

  There are NO spaces in the path.

• IPCC Express and card reader?

  Nice day

  It does not explicitly say in the documentation so I guess it is not taken in charge. Just to check, it is possible for the IPCC Express feed reader/wall card data (number of calls on hold, loan officers, etc...)

  Thanks in advance.

  Yes, it is possible. Take a look at the following links.

  http://Newsroom.Cisco.com/DLLs/partners/success_stories/2005/pss_09-21B.html

  http://www.inovacorp.com/

  http://www.Sentinel.com/prodlibrary.asp?subnav=utilities

  I hope this helps. If so, please indicate the position.

  Brandon

• Agent ringing the timer on IPCC Express 3.5

  Hello

  I have IPCC express 3.5 with groups and agents defined.

  When the client calls and the agent is ready, it sounds on the phone of the agent. But if

  Agent is not responding, it rings three times and that call go to queue.

  How can I amplify this ringtone on IPCC express timer?

  Thank you

  Hi Leo,

  I think it's the doc that you referenced :)

  Change the Agent state on "Ready" after not answering a call

  The good doc.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

  I hope this helps!

  Rob

• IPCC Express estimated the waiting time in the queue

  I have an ipcc express 4.0 and my client wants the number of callers to hear a prompt indicating the estimated waiting time in the queue.

  Is this possible with this solution? Maybe to deal with scripts.

  Any idea?

  Jose

  Jose,

  You can do the process you like through the IPCC Express Scripts.

  You must use the "Get Reporting" statistical step under 'IPCC Express' in the script editor and choose the statistics that you want, in your case, you have to select 'Report object'-> 'CSQ IPCC Express' and afte, select 'Area'-> "Expected wait time", store that value in a variable to create as a guest to read the value.

  Hope this helps,

  Juan Luis

• CCM4.1 (2) sr1 with IPCC 3.5 Expr.Co-Res and IPCC Express 3.5

  Hallo,

  I installed sr1 CCM 4.1 (2) IPCC expr. 3.5 Res Co.

  Now I will connect Express.com (MCS7825) of the IPCC.

  Is it possible to run

  IPCC Express 3.5 Res Co and

  IPCC Express 3.5 (MCS7825)

  at the same time?

  Thanks in advance

  Concerning

  Hello

  You want to point living CRS and Standalone CRS on the same Cisco CallManager? If so, yes you certainly can point several CRS to CCM. But, you need a different configuration for each CRS Server profile. Profile repository can be shared between the two CRS servers.

  Concerning

  Yogi

• IPCC Express Office supervisor cannot connect you

  I install IPCC Express (Enhanced) 3.5 with CCM 4.1.

  I configured 3 users like angets. All of these users can connect to the agent's office.

  I set up one of these users as a supervisor help administrator as well as management of CRS users.

  But this user still can't connect to the supervisor. I get the message 'invalid password'.

  But understanding mu, is that if the password is wrong, it can not even connect as an agent?

  Any idea what went wrong?

  Hello

  For the contractor, regardless of its pw in callmanager, her initial supervisor login pw is identical to its connection. For example, if its login is nkariyawasam, even if your pw in CM is 12345, you will need to connect with the nkariyawasam username and the same password during your first login.

  Hope this helps,

  Jim

• Unable to preform IPCC Express configuration

  Does anyone know how to fix... After installing IPCC Express 3.5 2 - restart the server and the connection to perform the initial configuration - Web appadmin page gives the following error:

  You are not authorized to view this page

  You don't have permission to view this directory or page using the credentials you supplied.

  -----------------------------------------------------

  Please, try the following:

  Click the Refresh button to try again with different credentials.

  If you think you should be able to view this directory or page, please contact the Web site administrator by using the phone number or email address on the homepage of ipcc1.

  HTTP 401.1 - Unauthorized: the connection failed

  Internet Information Services

  I saw another post for this mistake, but not answers.

  It was a new installation, not an upgrade.

  Thank you!

  Hello

  I've seen this a few times... If you check your application/system/security event logs (I think, it's been a while) you will see a recorded error when you access the page.

  He referred to an account of user like IUSR_Guest or something like that.

  This account will be a member of the "Guests" local group (in local computer / management of users and groups) that if you look in your local security policy is denied certain rights to logon.

  If you delete the account in question of "Guest" and reboot it will begin to work...

  Aaron