IPCC Express Office supervisor cannot connect you

I install IPCC Express (Enhanced) 3.5 with CCM 4.1.

I configured 3 users like angets. All of these users can connect to the agent's office.

I set up one of these users as a supervisor help administrator as well as management of CRS users.

But this user still can't connect to the supervisor. I get the message 'invalid password'.

But understanding mu, is that if the password is wrong, it can not even connect as an agent?

Any idea what went wrong?

Hello

For the contractor, regardless of its pw in callmanager, her initial supervisor login pw is identical to its connection. For example, if its login is nkariyawasam, even if your pw in CM is 12345, you will need to connect with the nkariyawasam username and the same password during your first login.

Hope this helps,

Jim

Tags: Cisco Support

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